Desktop client (5.6.2) keeps crashing

[thomasma]

Hi!

The desktop client on Mac version 5.6.2 crashes several times a day. Sometimes it crashes even when opening it the first time.

Please help. I have attached some of the error below:

Process:               Enpass [961]
Path:                  /Applications/Enpass.app/Contents/MacOS/Enpass
Identifier:            in.sinew.Enpass-Desktop
Version:               5.6.2 (118)
App Item ID:           732710998
App External ID:       823709177
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Enpass [961]
User ID:               501

Date/Time:             2017-10-09 11:39:45.429 +0200
OS Version:            Mac OS X 10.12.6 (16G29)
Report Version:        12
Anonymous UUID:        1748B9CB-8A5C-EDEA-C055-D1CDEE6FA454

Time Awake Since Boot: 12000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000006c00720010
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [0]

VM Regions Near 0x6c00720010:
    mapped file            000000012a9b5000-000000012c23c000 [ 24.5M] r--/r-x SM=ALI  
-->
    MALLOC_NANO            0000600000000000-0000600000e00000 [ 14.0M] rw-/rwx SM=PRV  

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libqsqlcipher.dylib               0x0000000116e4bd87 0x116e45000 + 28039
1   in.sinew.Enpass-Desktop           0x000000010e7610a5 0x10e72c000 + 217253
2   in.sinew.Enpass-Desktop           0x000000010e958892 0x10e72c000 + 2279570
3   in.sinew.Enpass-Desktop           0x000000010e7e919a 0x10e72c000 + 774554
4   org.qt-project.QtCore             0x00000001100aaebc QMetaObject::activate(QObject*, int, int, void**) + 876
5   in.sinew.Enpass-Desktop           0x000000010e95844c 0x10e72c000 + 2278476
6   org.qt-project.QtCore             0x00000001100aaebc QMetaObject::activate(QObject*, int, int, void**) + 876
7   org.qt-project.QtCore             0x00000001100aae11 QMetaObject::activate(QObject*, int, int, void**) + 705
8   org.qt-project.QtCore             0x00000001100a3f00 QObject::event(QEvent*) + 48
9   org.qt-project.QtWidgets          0x000000010f255956 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 294
10  org.qt-project.QtWidgets          0x000000010f258415 QApplication::notify(QObject*, QEvent*) + 5941
11  org.qt-project.QtCore             0x0000000110077c84 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 164
12  org.qt-project.QtCore             0x00000001100cf272 QTimerInfoList::activateTimers() + 1266
13  libqcocoa.dylib                   0x0000000110e05752 0x110de4000 + 137042
14  com.apple.CoreFoundation          0x00007fffb6bd2321 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
15  com.apple.CoreFoundation          0x00007fffb6bb321d __CFRunLoopDoSources0 + 557
16  com.apple.CoreFoundation          0x00007fffb6bb2716 __CFRunLoopRun + 934
17  com.apple.CoreFoundation          0x00007fffb6bb2114 CFRunLoopRunSpecific + 420
18  com.apple.HIToolbox               0x00007fffb6112ebc RunCurrentEventLoopInMode + 240
19  com.apple.HIToolbox               0x00007fffb6112cf1 ReceiveNextEventCommon + 432
20  com.apple.HIToolbox               0x00007fffb6112b26 _BlockUntilNextEventMatchingListInModeWithFilter + 71
21  com.apple.AppKit                  0x00007fffb46aba54 _DPSNextEvent + 1120
22  com.apple.AppKit                  0x00007fffb4e277ee -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796
23  com.apple.AppKit                  0x00007fffb46a03db -[NSApplication run] + 926
24  libqcocoa.dylib                   0x0000000110e0635f 0x110de4000 + 140127
25  org.qt-project.QtCore             0x0000000110074051 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 401
26  org.qt-project.QtCore             0x00000001100782f5 QCoreApplication::exec() + 341
27  in.sinew.Enpass-Desktop           0x000000010e7dcaa5 0x10e72c000 + 723621
28  libdyld.dylib                     0x00007fffcc33a235 start + 1

[Denis]

Same here!

[bytegetter]

Same here

 

[Guest Akash Vyas]

Hey guys,

Sorry to hear about the trouble you're going through. But the good news is, our dev team is currently working on a new update for fixing this issue and it'll be rolled out soon.

Cheers! 

[Richt]

Great to hear, any idea when, I love encase, but the constant crashes are killing me :-)

 

[craigjward]

I'm seeing the same issue in 5.6.3 on mac. Error report looks the same

[Javier]

Another crash.

Process:               Enpass [81782]
Path:                  /Applications/Enpass.app/Contents/MacOS/Enpass
Identifier:            in.sinew.Enpass-Desktop
Version:               5.6.3 (138)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Enpass [81782]
User ID:               501

Date/Time:             2018-02-16 17:25:22.138 +0100
OS Version:            Mac OS X 10.13.3 (17D47)
Report Version:        12
Anonymous UUID:        FC4EAF6B-46D4-B1BB-1EF4-ABCAAD17E16A

Sleep/Wake UUID:       712CDB09-D4E8-4080-9381-A28A2CE26F1F

Time Awake Since Boot: 590000 seconds
Time Since Wake:       1200 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       EXC_I386_GPFLT
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [0]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   in.sinew.Enpass-Desktop       	0x000000010b94eda4 0x10b810000 + 1306020
1   in.sinew.Enpass-Desktop       	0x000000010b94a20d 0x10b810000 + 1286669
2   org.qt-project.QtCore         	0x000000010d264ebc QMetaObject::activate(QObject*, int, int, void**) + 876
3   org.qt-project.QtCore         	0x000000010d25df00 QObject::event(QEvent*) + 48
4   org.qt-project.QtWidgets      	0x000000010c38f956 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 294
5   org.qt-project.QtWidgets      	0x000000010c392415 QApplication::notify(QObject*, QEvent*) + 5941
6   org.qt-project.QtCore         	0x000000010d231c84 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 164
7   org.qt-project.QtCore         	0x000000010d289272 QTimerInfoList::activateTimers() + 1266
8   libqcocoa.dylib               	0x000000010fb5f752 0x10fb3e000 + 137042
9   com.apple.CoreFoundation      	0x00007fff313b5721 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
10  com.apple.CoreFoundation      	0x00007fff3146f0ac __CFRunLoopDoSource0 + 108
11  com.apple.CoreFoundation      	0x00007fff31398260 __CFRunLoopDoSources0 + 208
12  com.apple.CoreFoundation      	0x00007fff313976dd __CFRunLoopRun + 1293
13  com.apple.CoreFoundation      	0x00007fff31396f43 CFRunLoopRunSpecific + 483
14  com.apple.HIToolbox           	0x00007fff306aee26 RunCurrentEventLoopInMode + 286
15  com.apple.HIToolbox           	0x00007fff306aeb96 ReceiveNextEventCommon + 613
16  com.apple.HIToolbox           	0x00007fff306ae914 _BlockUntilNextEventMatchingListInModeWithFilter + 64
17  com.apple.AppKit              	0x00007fff2e979f5f _DPSNextEvent + 2085
18  com.apple.AppKit              	0x00007fff2f10fb4c -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
19  com.apple.AppKit              	0x00007fff2e96ed6d -[NSApplication run] + 764
20  libqcocoa.dylib               	0x000000010fb6035f 0x10fb3e000 + 140127
21  org.qt-project.QtCore         	0x000000010d22e051 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 401
22  org.qt-project.QtCore         	0x000000010d2322f5 QCoreApplication::exec() + 341
23  in.sinew.Enpass-Desktop       	0x000000010b8c7725 0x10b810000 + 751397
24  libdyld.dylib                 	0x00007fff58cac115 start + 1

 

Edited February 16, 2018 by Javier