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PKS

Enpass Closes on Save of new item

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Has anyone else experienced Enpass closing out after saving a new password or other item.  I just bought this app and installed it on both my laptop and phone and setup OneDrive sync.  It was all working very well.  I added about 5 items without issue.  Now, when I add an item and click the save icon from my laptop it closes the application.  When I reopen the application the change is there, so I did not lose data.  I am not sure what is causing it.

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Hi @PKS,

Sorry for the trouble you have started facing in Enpass. Don't worry, we will definitely help you in sorting out this issue. Please let us know some details for further investigation.

  • Which Enpass version are you using? (Please also specify UWP or traditional for Windows desktop).
  • What is the version of your OS? If you are a Windows Insider user, please also mention the exact version.
  • Does the app crash only when you try to add the item or also on editing any item?
  • Does the App crash immediately as soon as you save the item or after couple of seconds?
  • Does Enpass crashes even if the sync is disabled?
  • Is this issue, category specific or the app crashes no matter in which category you add the item?

Cheers!

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Hello @Anshu kumar,

I am no longer able to recreate the issue.  I have since shutdown and restarted my machine since the last time I was using the tool, so that could have something to do with it.  I believe I was having the problem on both create and edit, but I don't think I edited many as I was mostly just adding new.  So I am not 100% sure on that.  I do know that when I did save and the app closed, it did sync because the item showed up on my phone.  The crash happened immediately on the save, but it could be the save process happened quickly.  The issue was not category specific.  It would crash on password and login creation.  Additionally I am running the UWP version of Enpass version 5.1.1 and Windows 10 Enterprise (Build 10240).  

My suspicion here is that there might be something with the sync as you probably suspected as well.  While the sync is successful something was happening after that crashed the app.  It might have been a connectivity issue or something along those lines, but I am not certain.  I will keep a watch on it and respond if it occurs again.

Thank you!

-PKS

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