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Windows hello issue

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Windows hello used to work with Enpass universal app. After re-installing the system the windows hello will not work for Enpass. I get a message that asks me to go to this link, saying that I can't enable Windows Hello and I will have to use my main password every time i login.  Even though i tried to use a pin instead of Windows hello it will still ask for my main password either way. 

Any suggestion of how to fix this issue? I have a Surface Pro 4.



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