Touch-ID

[Elisabeth Hecker-Mazère]

Ich habe einen MacBook Pro mit Touch-ID und macOS Big sur 11.1

Ich habe vor kurzem Enpass Premium gekauft und nun geht das öffnen von Enpass mit Touch-ID nicht mehr. Was mache ich falsch? Danke

[Garima Singh]

Hey @Elisabeth Hecker-Mazère

Sorry for the inconvenience caused to you. To assist you better, please share the following details

1. Which Enpass version are you using?
2. Are you getting any error message while enabling/using the Touch ID?
3. Are you encountering the issue with other apps as well?

Thanks!

[verboEse]

On 12/29/2020 at 11:23 AM, Garima Singh said:

 

1. Which Enpass version are you using?
2. Are you getting any error message while enabling/using the Touch ID?
3. Are you encountering the issue with other apps as well?

Thanks!

I encountered the same problem:

1. Enpass 6.5.2 (726)

2. In Enpass' settings the option for "Touch ID" is disabled with a comment below "Touch ID isn't enabled on this device.Learn more". The link isn't correct either, btw. (https://www.enpass.io/biometric-not-available/).

3. No other apps are showing problems with using the Touch bar on my MacBook Pro (16", 2019)

 

[Gaetano]

I am also experiencing the same problem. Same mac and software configuration. The problem occurred immediately upon updating with Big Sur. With Catalina it worked well.

[Pratyush Sharma]

Hi @Elisabeth Hecker-Mazère @verboEse @Gaetano,

Sorry for the trouble you are going through.

We are already aware of this issue and our team is working on it. Hopefully, fix will be available in the future updates. Till then, we will request you to please co-operate with us.

Thanks!