Jump to content
Enpass Discussion Forum

Autofill not working

Recommended Posts

I just upgraded to a new iMac, and installed Enpass, which has worked well for some time on my older MacBook Pro. I am unable to get Autofill to work. I've removed and reinstalled the program and extensions, rebooted, etc., without success. During this, the autofill also quit working on my older computer, which is synched through iCloud.

All software is up to date: macOS 11.1, Safari 14.0.2, Enpass 6.5.2. The browser extension shows as enabled, and authorized.

Link to comment
Share on other sites

Hey @Kim Hoover

Welcome to the forum!

Please share what error you see when you click on the Enpass extension to auto-fill the detail on any website? Also, please share the following details so that we can investigate where the problem could be.

  • Can you please let me know on which app or websites are you facing this problem?
  • Is the auto-fill feature working fine on another browser?
Link to comment
Share on other sites

Thank you for your reply. I do not see any error message, when I click on the Enpass extension the assistant window opens, but not to the specific website. It shows several websites from the vault, with updated icons, so there must be some communication with the websites. When I double click on the desired website, it does not populate the fields, and login fails. I can login by manually copying and pasting the password. This goes the same with all websites I try, right now I'm trying to use Mailchimp.

I'm trying Safari now. I worked first with Chrome, which gave me the identical problem. I gave up with Chrome because the extension wouldn't even show up in the Browser Authentication.

Interestingly, when I change the password at a website, Enpass updates the password in the vault. So it seems to work in that direction.

Edited by Kim Hoover
Additional info
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...