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App crashes on iPhone 11 Pro


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Hi @Dominik,

We are sorry for the inconvenience caused to you. Please disable the internet connection on your device (Both WiFI and Cellular). Now open Enpass and share your findings.

If the problem persists, please share the following details to investigate where the problem could be.

  • Are you using Enpass on any other device?
  • Which cloud are you using for sync?
  • Are you getting any error messages or codes?
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Hi @Dominik,

Thanks for writing back.

Please share the screenshot of the Enpass version so we can further investigate. To do so, open Enpass--> Setting --> About.

Meanwhile, If you are able to access all your data on a Windows device, then reinstall Enpass on your iOS device. Once reinstalled, use WiFi backup and restore services to transfer the data from the PC to the Phone.

Pre-condition: Make sure that your Mobile device and PC are connected to the same Wi-Fi and your Mobile’s screen remains in the foreground throughout the following process:

To do so, please follow these troubleshooting steps.

Step: 1

  • Open Enpass on your PC.
  • Take the backup of the Enpass database and save it manually on the device.

Step: 2:

  • Now open Enpass in your mobile device --> It will display a welcome screen.
  • Click on the "RESTORE EXISTING" option.
  • Click on WiFi
  • Enter the URL address visible in the mobile device to the PC(where you have taken the backup). Please refer to this link.

After completing the above steps enable sync on the devices and share the findings.


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