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Posted

Hi,

I‘m using Enpass 6.6.1 on iPhone 11 Pro.

When I open the App and try to login, the app crashes right after the login.

tried it multiple times.

greetings Dominik

Posted

Hi @Dominik,

We are sorry for the inconvenience caused to you. Please disable the internet connection on your device (Both WiFI and Cellular). Now open Enpass and share your findings.

If the problem persists, please share the following details to investigate where the problem could be.

  • Are you using Enpass on any other device?
  • Which cloud are you using for sync?
  • Are you getting any error messages or codes?
Posted

Hi @Pratyush Sharma,

i disabled wifi and cellular and the problem persists.

I use Enpass also on my Windows 10 Notebook.

I sync via Webdav with Nextcloud

No error messages are displayed. It opens to login and after unlocking with password the app closes/crashes.

Posted

Hi @Dominik,

Thanks for writing back.

Please share the screenshot of the Enpass version so we can further investigate. To do so, open Enpass--> Setting --> About.

Meanwhile, If you are able to access all your data on a Windows device, then reinstall Enpass on your iOS device. Once reinstalled, use WiFi backup and restore services to transfer the data from the PC to the Phone.

Pre-condition: Make sure that your Mobile device and PC are connected to the same Wi-Fi and your Mobile’s screen remains in the foreground throughout the following process:

To do so, please follow these troubleshooting steps.

Step: 1

  • Open Enpass on your PC.
  • Take the backup of the Enpass database and save it manually on the device.

Step: 2:

  • Now open Enpass in your mobile device --> It will display a welcome screen.
  • Click on the "RESTORE EXISTING" option.
  • Click on WiFi
  • Enter the URL address visible in the mobile device to the PC(where you have taken the backup). Please refer to this link.

After completing the above steps enable sync on the devices and share the findings.

Thanks.

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