WebDAV Sync successful but new items seem to be missing

[lein9er]

Hi,

I have Enpass running on my iMac, iPhone and iPad. It syncs via WebDAV. However, when I add a new entry on my iPad the sync completes successfully but the new entry does not show up when I search for it on my iPhone or iMac. Is there something I am missing?

iPhone iOS 14.3 - Enpass 6.6.1

iPad iOS 14.3 - Enpass 6.6.1

MacOs Mojave - Enpass 6.5.2

 

 

 

Edited January 19, 2021 by lein9er

[Pratyush Sharma]

Hi @lein9er,

Welcome to the forums!

For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. Now do some sample change like mark any item to favorite, add a new item in any one device. Now check does the changes are reflected in other devices?

If your problem persists, please share the following details so that we can investigate where the problem could be.

• On which devices and OS versions (mention all) are you using Enpass?
• Which Enpass version are you using on each device?
• Did you start facing this issue recently - like after an Enpass update or did you face the same problem earlier as well?
• Did you make any changes to your WebDAV account recently?
• Is it possible for you to share a demo account of your WebDAV server on support@enpass.io, so we can set up the sync at our end and check for issues?

[lein9er]

Thank you, Pratyush. Disconnect and reconnect did solve the issue.