I backed my Honor phone up to googel and transferred data to my new Samsung Galaxy 21 but the Empass will not open

[JohnMolesey]

Both phones have v6 loaded. Every other app has transferred the data is working fine. Any suggestions please?

 

[Pratyush Sharma]

Hi @JohnMolesey,

Welcome to the forums!

I have taken note of this issue and notified the team to check. Meanwhile, please let us know the following details:

• Are you able to access all your data on any device?
• Also, let us know if you had enabled sync in Enpass app?