Enpass won't start

[Giuliano]

My enpass app on win 10 doesn't start at all.

I launch the app from start menù normally but today there's no way to let it run.

this is what I see....

I think I must try other app, I use it for work and payed for something that work ....

[Pratyush Sharma]

Hi @Giuliano,

Sorry for the inconvenience caused to you.

Please let us know the following details so we can help you better:

• Are you using any Antivirus/firewall?
• Did you changed the Enpass data default location?
• Did you change the location for auto backups, like somewhere on network?
• Are you facing this issue after the latest update? If no, then please let us know from which version you are facing this issue.

[Giuliano]

Hello Pratyush,

 

• I'm using the windows default program for firewall/antivirus
• I don't change the data location 
• I don't change nothing in my backup or network
• I've this issue sometimes randomly

today the app work fine but this cannot be the right way to operate, I need to use it for work every day many times a day and if this doesn't work well I must pass to another wallet

[Pratyush Sharma]

Hi @Giuliano,

Thanks for sharing the details.

I have taken note of this and our team is now analyzing into the issue.

[bunnyhero]

same thing is happening to me right now. i just downloaded and installed 6.6.2.827 to see if that would help, but i'm getting the same result. enpass not responding, program manager shows 0% utilization of cpu & disk.

only antivirus i have installed is the built-in windows security. i haven't changed any enpass settings in months, maybe years.

running windows 10 home, 20H2, build 19042.1052.

thank you!

UPDATE: enpass finally started to respond, after something like 5 minutes of being frozen. wow.

Edited July 1, 2021 by bunnyhero
update