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Problème avec Gmail


icar
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Bonjour
J'ai installé Enpass et j'utilise Firefox. Je remarque que le remplissage ne fonctionne pas avec Gmail. J'ai tout essayé, j'ai essayé de rajouter mon compte gmail manuellement, mais lorsque je me connecte, Enpass refuse de remplir mon adresse email, que je suis obligé d'écrire à la main. Est-ce un bug ? Comment faire pour que Enpass puisse remplir le champ avec mon adresse mail ? J'utilise 3 adresses Gmail différentes.
Désolé pour mon Anglais, je suis français et j'utilise Google Traduction.

Hello
I installed Enpass and I am using Firefox. I notice that the fill is not working with Gmail. I tried everything, I tried to add my gmail account manually, but when I log in, Enpass refuses to fill in my email address, which I have to write by hand. Is this a bug? How do I allow Enpass to fill in the field with my email address? I am using 3 different Gmail addresses.
Sorry for my English, I'm French and I use Google Translate.

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Hi @icar,

Welcome to the Enpass community.

For quick troubleshooting please disable the auto-fill feature and enable it again. If this doesn’t help, please share the following details so that we can help you better. Also, I have forwarded this with the concerned team for further investigation.

  1. On which device (along with OS version) are you using Enpass?
  2. Which Enpass version are you using?
  3. Are you facing the same problem with other browsers too?

Thank you.

 

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Posted (edited)

Bonjour

J'ai le même problème également avec Chrome, Enpass refuse de remplir le champ avec l'adresse Gmail. J'ai désactivé le remplissage automatique, mais c'est pareil. Seulement le mot de passe fonctionne. Et aucun problème avec les emails sur Hotmail et Yahoo.

Je suis sur Windows 10 version 21H1, à jour. J'utilise Enpass version 6.6.2 (827). Version premium

https://accounts.google.com/ServiceLogin/identifier?service=mail&passive=true&rm=false&continue=https%3A%2F%2Fmail.google.com%2Fmail%2F&ss=1&scc=1&ltmpl=default&ltmplcache=2&emr=1&osid=1&flowName=GlifWebSignIn&flowEntry=ServiceLogin

 

Hello

I have the same problem also with Chrome, Enpass refuses to fill in the field with the Gmail address. I turned off autofill, but it's the same. Only the password works. And no problem with emails on Hotmail and Yahoo.

I am on Windows 10 version 21H1, up to date. I am using Enpass version 6.6.2 (827). Premium version

Edited by icar
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Je rajoute ceci : 
Je viens d'essayer sur un autre ordinateur, également avec Windows 10 version 21H1, avec Chrome et avec Firefox. J'ai installé la même version de Enpass 6.6.2 (827), j'ai créé une nouvelle base de mot de passe, et j'obtiens exactement le même problème !
De plus, lorsque je me connecte la première fois sur Gmail, Enpass ne me propose pas d'enregistrer mon compte Gmail.
Je pense que le problème vient de Enpass.

I add this :
I just tried on another computer, also with Windows 10 version 21H1, with Chrome and with Firefox. I installed the same version of Enpass 6.6.2 (827), I created a new password base, and I get exactly the same problem!
In addition, when I log in for the first time on Gmail, Enpass does not offer to register my Gmail account.
I think the problem is with Enpass.

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Hi @icar,

The possible reason for the error could be.

  • Field type may be set to something else. To check this, open that google item → click Edit → Click on the label ‘Email’. Make sure that email is selected in ‘Field Type’.
  • Try entering the email in the username field of google item and check if it works.

If the above points don’t work then we need a little more input from your side.  

  • Open the google website in the browser --> Right-click on it --> Click on the "Save as" option --> Save the file and share the saved file with us.
     
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Posted (edited)

Hello, I tried what you asked me :
The email address is correctly registered in the "Email" field.
I added the address in the "Username" field.
The problem still persists.

I saved the html file you ask me, but how do I share it ?

Capture d’écran 2021-07-27 182950.png

Edited by icar
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