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Gulshan Dogra

Enpass team member
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Everything posted by Gulshan Dogra

  1. Hi @rburgst, Thank you for reaching out to us. The system wide hotkey lets you launch the Enpass anywhere in the system, Enpass Assistant will pop-up right there to give you quick access to your Enpass data and then by simply clicking anywhere outside the Enpass window it closes the app. Although, I have duly noted your feedback to auto hide Enpass app after copying the database and it has been forwarded to the concerned team for further consideration. Cheers!!
  2. Hi @klktrk, Thank you for reaching out to us. I would like to share some information about Enpass Password Strength Estimation in the Passowrd Generator. Entropy is a measure of password strength and Enpass uses Zxcvbn for calculation of the entropy of random passwords. Click on this link to know more about zxcvbn. If a password is pronounceable, Enpass calculates both Zxcvbn and Diceware entropy and the least of them will be used to show strength. The strength meter is calibrated for the following corresponding entropy to display values. . Cheers !!
  3. Hi @Pivopiev, Welcome to the Enpass community. Please share the following details so that I can get it tested for you. Which version of Enpass, Windows 11 OS and Portable are you using? Are you getting any error messages or codes during sync? If yes, share the screenshot. Did the last synced time get updated on the sync page? Cheers!!
  4. Hi @der_grund, Welcome to the Enpass community. For quick troubleshooting I would recommend you to follow the below-mentioned steps and share your findings with me. Disconnect Sync from all devices that are synced with dropbox. Open Dropbox on any browser on your device--> Go to App--> Enpass folder-->Vault.enpassdbsync--> Rename it as Old vault.enpassdbsync. Now open Enpass and connect with dropbox Sync on all devices. Also make sure that Enpass application is running in the background when you are using the browser extension. Open Enpass App--> Go to "Settings" --> Click on "General"--> Enable both options under “Run“ (Minimize app to system tray and Open Automatically at system startup). Cheers!!
  5. Hey @Mwaters, Please let us know the below-mentioned details so that I can get it tested for you: On which device are you using Enpass? Which version of Enpass, OS and Browser are you using? Are you facing the same problem with other browsers too? List the Web pages/sites on which you are getting this issue. Cheers!!
  6. Hi @rfgamaral, Thank you for reporting this bug. This issue has been reproduced and our team is working towards its resolution, it will be fixed in the future updates of Enpass. Your patience is highly appreciated here.
  7. Hi @Mrs. McMillan, Welcome to the Enpass community. In order to access/migrate the same database of your Older Mac to New Mac you need to sync your database with each other by following steps: Open Enpass on your Old Mac and go to Enpass settings --> Click on 'Vaults' --> Select the PRIMARY vault---> Select ‘Set up Sync’ and choose a cloud account to your database. Enter your cloud account details, follow the instructions, and wait till the sync is done (for more information about this step refer to this link). Download the Enpass App on your New Mac-> “Welcome Screen“ will appear--> Click on “Restore existing data”. Choose the same cloud account from which you had enabled sync on your device as in step 1--> Enter the credentials --> Enter the Master Password -->Click on “Restore“. Once the sync is done, the database from your Old Mac will be synced with your New Mac.
  8. Hey @Mwaters, Let me help you with this. Follow the below-mentioned steps and do let me know if it worked for you. Go to iOS Settings--> Passwords & Accounts --> AutoFill Passwords and turn on the AutoFill Passwords. Also, make sure you select the Enpass from the provided options to allow auto-filling (as shown in the screenshot below). Enpass integrates directly into Safari as an extension and does auto-filling for you. First, you will have to enable its browser extension. Also, refer to this link from our user manual regarding Autofill with Safari Browser.
  9. Hi @Anthony, Please follow these troubleshooting steps and let me know if the problem persists. Make sure to take a complete backup of Enpass data and save it locally(in the device which has all the Enpass data saved). Disconnect the Onedrive sync from all your devices. Open Onedrive app or in the browser → Go to App → Open Enpass folder → Select vault.enpassdbsync file → Rename it as oldvault.enpassbdsync. Now open Enpass, re-setup the sync with OneDrive on all the devices and check. If sync starts to work fine, you can delete the renamed old backup file from Onedrive. Error Code: 1204060 comes when there is a SSL CERTIFICATE ERROR FROM SERVER SIDE. Cheers!
  10. Hi @qbits, Welcome to the Enpass community. After investigation, we found that Windows 11 is working as expected with the latest Enpass version on our end. Please share the following details so that I can assist you better in this. What is the OS build number of your windows 11? Have you restored some database after which it doesn't respond or just after a fresh install? The total number of items in your Enpass? Are you using any cloud service for synchronization? Share the screenshot of the error you are facing, if possible. Cheers!
  11. @mazen3ssam21, Thank you for reaching out to us. I am happy to know that issue has been resolved for you. Please share the following details so that I can assist you better. Which Enpass version you are using on your device. (Whether it is Website or Store Version). On which browser you are facing this issue? Can you please clarify what are you suggesting from “Not recognized in Webform". Is it, you are not getting an option to save webform, or is it some other issue? Also, I would like to share that it will not show the Save webform option as it is shown only for forms that have password fields in them. The above mentioned website does not have a password field so the save webform option is unavailable. Thank you for sharing this feedback with us along with the screenshots. I have duly noted these points and forwarded them to our concerned team for further consideration. Cheers!!
  12. Hi @mazen3ssam21, Welcome to the Enpass community. After a thorough investigation with our concerned team, I found that the identity auto-filling of all the fields for the above-mentioned site is working as expected on our end. I would suggest you to update the Enpass App and Enpass extension version to its latest version. Do let me know if this worked for you.
  13. Hi @ILikeMyJeep, Welcome to the Enpass community. Thank you for notifying us that your issue has been resolved. I appreciate your troubleshooting skills. Sometimes the component of the system may simply get into an undefined state, rendering a malfunction but when re-set into its initial state, it may work just well afterward. Reboot basically does that it makes sure that all the computer system components are re-set into their initial state. So, in case of a non-destructive failure, the machine is rebooted and serves its purpose again
  14. Hi @kb_ahir, Welcome to the Enpass community. I have duly noted your feedback and it has been forwarded to the concerned team for further investigation. I'll let you know as soon as I have any updates regarding this. Your patience is highly appreciated. Cheers!!
  15. @André Fluck, Thank you for reaching out to us. Please share the following details so that I can assist you better. What is the OS version of your Windows in which you are creating Wi-Fi sync server? On which Device (along with the OS version) you are connecting with Wi-Fi sync server? Screenshot of the issue you are facing.
  16. Hi @Duxx, Welcome to the Enpass community. In order to disconnect sync from your dropbox follow the steps mentioned-below in your Enpass: 1. Open Enpass in your device--> Go to Settings--> Click on "Vaults"--> Select the "vault" (which is synced with dropbox)--> Under Synchronize option "Click on disconnect". 2. Now perform step 1 in all your devices. Steps to be performed on your Dropbox account. 3. Open Dropbox in any Browser--> Go to App --> Open Enpass folder --> Select vault.enpassdbsync file --> Rename it as oldvault.enpassbdsync. Steps to be performed on your Enpass again to reconnect sync with dropbox. 4. Now Open your Enpass -->Go to Settings-->Click on "Vaults"--> Select the "vault" (which you want to sync with Dropbox)--> Click on "Set up Sync"--> Select Dropbox. 5. Now perform step 4 in all your devices. Do let me know if this works for you. Cheers!!
  17. Hi @Waitz, Welcome to the Enpass community. I totally understand your concern about your data security and I regret to inform you that there is no way to remotely delete Enpass App or its data remotely as it is an offline password manager. All your data is totally under your control and we have no access to it. This is to ensure the best and optimum security for your confidential data. But this is very unlikely to happen as your device is locked with your password, firstly hacker have to know your device password and then he have to know your Master Password in order to access your database.
  18. Hey @jecxnate Just updating the steps here as a fix for the above concern with Windows. Quit Enpass(if Open) using CTRL+Q. Go to this location on your windows device (Data location). C:\Users\*username*\AppData\Local\Packages\SinewSoftwareSystems.EnpassPasswordManager_\LocalState For example: Here you will see a folder named Vaults. Rename this folder say to “XYZ”. Now launch Enpass Application. It will launch from Welcome Screen. Select the Previous Backups option. Now Restore the latest Backup by providing your Master Password. You should be able to restore Enpass from the last backup state now Cheers!!
  19. @pgo, Thank you for your patience. We did check this for you and it is working as expected on our end. Please check your account permissions with your administrator as Enpass is not able to create Enpass folder on Box with your account.
  20. Hi @ehbowen, Thank you for reaching out to us. You can download the website version of Enpass for windows from our official website, refer to this link and let me know.
  21. Hi @flyingbirds, Yes. Enpass Assistant lets you do the autofill using browser extension and basic functions like searching and viewing items, edit existing items, copying information, generating passwords,etc. Refer to this link for more information. Yes, Enpass must be running in the background because the extension fetches data from the App. Enpass is an offline password manager and it does not store any of our user's information on its server hence extension can not fetch any auto-fill data without the installed application. NOTE: You can set the Enpass app to auto-run on system startup and keep it always running in the system tray or menu bar. No, It is not an Electron app. Enpass uses a cross-platform QT/C++ framework that compiles everything to native code. Enpass is designed to run in the background for a long time and there will be no performance hit.
  22. Hi @jecxnate, Welcome to the Enpass community. Thanks for sharing the screenshot of the issue. I have duly noted your feedback and it has been forwarded to the concerned team for further investigation. I'll let you know as soon as I have any updates regarding this.
  23. Hi @Aliased, Thank you for informing me. Let me share this with the testing team and ask them to provide any fix/update. Enpass appreciates your patience!
  24. @flyingbirds, We have implemented two options in Preferences -> General: Hide dock icon when main window is closed. Open automatically at login. By enabling these two, Enpass can be quickly accessed from menu bar icon and browser extensions.
  25. Hi @flyingbirds, Welcome to the Enpass community. We do have this feature where you can autofill the logins using keyboard shortcuts, your default keyboard shortcut for auto-filling is CTRL+/. You can create the shortcuts from your browser extension settings. Also would suggest you to enable Match URL hostname from the browser settings of Enpass.
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