Jump to content
Enpass Discussion Forum

Changing email did not transfer license


Kev_
 Share

Recommended Posts

Hi,

I bought a Lifetime Premium license on the website but I used the wrong email address to link the license to. I logged in to the Enpass iOS app with my old email address and clicked change but it didn't transfer the license over - it just created a Lite account using my new correct email address.

I sent an email to support@enpass.io containing my old email address (with the license linked), the new correct email address & a PDF with my purchase confirmation. Got assigned ticket number ECS-22510. Will support be able to transfer the license to the correct email address?

Thank you.

 

EDIT: Support fixed it. Thanks!

Edited by Kev_
  • Like 2
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...