Enpass Browser Extension does not work correctly with Mozilla VPN

[Mike134]

When Mozilla VPN is turned on, the Enpass Assistant extension in Microsoft Edge (Version 95.0.1020.5 (Official build) dev (64-bit)) and Firefox ( 92.0 64-bit) does not behave correctly.

In both browsers when the cursor is placed in a User ID or password box and the Enpass extension icon is clicked in the browser toolbar, the Looking for Enpass... browser page opens as if the desktop app is not logged in and running. I have it open and logged in on the desktop. The assistant seems to find the desktop app because if it is minimized to the desktop toolbar, the browser app restores it to the desktop. The final message from the browser extension is "Enpass Assistant is unable to connect with the Enpass app."

As soon as the VPN is turned off, Enpass extension behavior in both browsers returns to normal.

Thoughts?

[Gulshan Dogra]

Hi @Mike134,

Thank you for reaching out to us.

Apologies for the delay in response. I was in continuous touch with developers over this and would request you to please refer to this link and share your findings with me. Looking forward for your support and patience.

#SI-2338