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Premium account wiews as Lite


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I have a Premium account whitch is showed in my Iphone and Ipad,but on my Laptops it is wiewed as Lite 

It still works as a Premium accout with no restictions 

How do I fix so it is showed as a Premium account ??

Skärmbild 2021-12-04 163517.png

Edited by Jan_G
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  • Jan_G changed the title to Premium account wiews as Lite

Hi @Jan_G,

Welcome to the Enpass Forum. 

There could be instances when Enpass is unable to identify earlier purchases and limits the number of items. The account under Settings will be either Lite or Trial, depending on the registration status. Follow the below-mentioned steps to restore your Enpass purchase:

  1. Open Enpass → Click on "Setting" → Click on "Account/Trial user, not registered (1st option of the settings)".
  2. Click on the email account and use the Enpass purchase email ID and follow the further instructions.

For more details, visit FAQ. If the issue still persists, please share your purchase receipt at support@enpass.io.

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