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Manish Chokwal

Enpass team member
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Everything posted by Manish Chokwal

  1. Hello @Phil123, Yes, it is possible to use two different vaults with OneDrive Accounts but make sure both should have a different email IDs. Yes, you can add a vault and restore data from cloud account.
  2. Hello @celavakosa, Before downgrading the Enpass version, I would suggest you disable the Inline autofill feature from the Enpass extension settings. Let me know if that works. For further investigation, please share the details of the Enpass version (Store or Website version) and OS information.
  3. Hello @celavakosa, I apologize for the inconvenience this may have caused you. You can download older versions of the Enpass extension for the Firefox browser, from here. For further investigation, please share the details of the Enpass version (Store or Website version) and OS information.
  4. Hello @TheColin21, Whether the full-time Windows Hello will work on any device totally depends on the Windows itself. To determine the compatibility of the device to support full-time Windows Hello (feature is only available with Enpass Store version), Enpass relies on this API provided by the Microsoft. It is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. I would suggest you to perform the following troubleshooting steps and let me know the results: Remove Windows Hello Fingerprint and PIN from W10 Settings -> User Accounts -> Logon Options. Setup Windows Hello PIN and Fingerprint again. Now From the Enpass security settings disable and re-enable Windows Hello and reopen the app. If still Windows Hello does not work, try these troubleshooting steps.
  5. Hello @PeterC, Welcome to the Enpass Forum. Apart from Face-ID/Touch-ID, a master password is the only way to access Enpass. If you have forgotten your master password then there are no other ways to access Enpass. Let us know if you can still access Enpass on a different device via Face ID/Touch ID, we can help you recover your data. In order to reset Enpass, visit FAQ.
  6. Hello @Miraculix, I certainly understand you concern about Enpass extension not working in the Waterfox browser. In order to assist you better, please help me with the following details: After clicking Enpass extension button, are you able to see Enpass assistant? Make sure you are using an updated Enpass desktop app version (6.7.4). Try to disable the option "Authorized browsers with verified signatures only" from Enpass Browser settings and check if it is working. Try to remove the extension and add it again. For further details, visit user-manual and do let me know if that helps.
  7. Hello @TheColin21, I certainly understand your concern about the behavior of Windows Hello on your second device. If you are looking forward to use a full-time Windows Hello on both devices, I would like to share that Windows Hello can be used by two devices which are as follows: Never ask for a master password to unlock Enpass (Full-time Windows Hello support): These devices have special hardware– TPM, to securely store the master password. So, we don't ask users to enter the master passwords at the fresh start of Enpass. Need to enter the master password manually: When the Enpass starts for the first time: These devices may not have TPM hardware or Windows doesn't recognize that device as a valid TPM to support full time unlock. It seems that you are using type-2 of the device that doesn't support full-time Windows Hello unlocking. The same we have mentioned in the FAQ.
  8. Hello @Egregius, We are glad that your concern has now been resolved. About the webform, it auto-captures the details and places them according to their field type. So currently, there are no options available to add a new field in the webform. For that, you have to add it manually from the Enpass app.
  9. Hello @SvenS& @randomguy, We are aware of the concern of setting new a shortcut & getting accustomed to it, but for a deep robust browser and Enpass Extension integration in the long term, Enpass extension lets the browsers control the keyboard shortcuts natively. Also, this way Enpass Extension doesn't interfere with a browser’s default shortcuts. For example, users can use "ctrl+key" or "alt+key" to activate the extension or to autofill (as shown in the picture below).
  10. Hello @Tobl, Welcome to the Enpass Forum. Thank you for reporting the presence of this issue. To assist you better, please help me with the following details: Share the details of the Enpass version (using store or website version) and OS information. Are you using a multi-screen setup? Just to clear it, when you open the extension on Chrome, does it look the same (red screen) as shown in the given picture? Does the autofill issue occur on a specific website? It would be so helpful if you could share a short video?
  11. Hello @SvenS, Recently, we have released a new version of the Enpass app and its Extension which has an inline menu feature for a smoother autofill functionality. Enpass extension now lets the browser control the keyboard shortcuts natively that means users can set their preferred hotkey as per their convenience. For more details, please visit our user manual.
  12. Hello @Egregius, Sure, recently we have released our latest 6.7.4 beta version. Please click here to download for Windows. Do let me know if that works.
  13. Hello @Egregius, Sorry for the delay in response. I would like to share that your concern has been reproduced and our team is working on fixing it. Your patience is highly appreciated here. #SI-2375
  14. Hello @dejanh, I would like to share that our team has tested this issue on multiple machines along with various Enpass versions and find it working as expected here. Could you please share the details of Enpass version (Store or Website) and OS information? #SI-2405
  15. Hello @ToxicMushroom, Sorry for the delay in response. Could you please confirm if you are using multiple users on your system? #SI-2367
  16. Hi @JeffB, We completely understand your concern, as of now Enpass Android app is only available on the PlayStore platform. Also, we would like to inform you that an APK is never recommended by us as it is not safe & can have many bugs, causing serious spam concerns. However, I have shared your request with the concerned team for further consideration. Your patience is highly appreciated here. #SI-2441
  17. Hi All, Our team has tested it on multiple machines with multiple Enpass versions (store and website) and find it working as expected. Also, we have verified that there is nothing wrong with the Enpass, it is from the iCloud server, hope it will resolve soon.
  18. Hello @davidmarusek, Welcome to the Enpass Forum. It seems like there are some issues with the existing database file. We should restore a working version from backup to restore your data. Perform the following steps on your MAC: Quit Enpass(if Open) using Command+Q. Depending on the OS, go to following Path in your System: /Users/$Username$/Library/Containers/Enpass/Data/Documents/ OR /Users/$Username$/Library/Containers/in.sinew.Enpass-Desktop/Data/Documents/ [Note: You might see multiple folders named Enpass here, please check in all such folders where you may find the Folder named Vaults. Also, Enable View hidden contents in Finder.] Here you will see a folder named Vault. Rename this folder. Let say to “XYZ”. Now launch Enpass Application. It will launch from Welcome Screen. Select Previous Backups Option Now Restore the latest Backup by providing your Master password. You should be able to restore Enpass from the last backup state now. Let me know if that works.
  19. Hello @eswstl, Welcome to the Enpass Forum. I certainly appreciate your efforts in taking out your time to provide valuable suggestions exclusively with detailed explanation. I have shared it all with the concerned team for further consideration. Your patience is highly appreciated here. #SI-2436
  20. Hello @Sundelor, Thank you for explaining the whole scenario. It would be so helpful if you can share your 2FA generator details. However, I have shared it all with the concerned team for further consideration. Your patience is highly appreciated here. #SI-2431
  21. Hello @Sundelor, I would like to share that Enpass supports 2FA for supported websites/apps. For more information, I would suggest you to visit here. For the master password, we have a keyfile feature that adds another layer of security. For more details on it visit here.
  22. Hello @Andreas M., Thank you for sharing the details. Yes, enabling logs will definitely help us to identify the problem here. Also, could you please share a demo account of your WebDAV server along with its URL? So that we investigate it better.
  23. Hello @aa11, In order to further investigate, please follow the below suggestions and do reply to the outcomes: I would like to share that we checked it on our end and found that the store version is working fine so I would suggest you to share the error message (if there is any) or reinstall the app. Yes, you can install our website version from here for the error logs. If you find similar behavior on our website version, you can find the logs option in the Enpass Advanced settings -> Logs (as shown in the picture below). Share them either here or on support@enpass.io. No functionality will be lost if you install the website version, both Enpass versions are similar with a few differences like database location and availability of error logs.
  24. Hello @aa11, I certainly understand your concern about intermittent freeze and crash of the Enpass Store app in Windows 10 & 11. We will definitely test it over here. However, it would be really helpful if you can share the crash logs of the app or error codes. In the meantime, you can use our website version.
  25. Hello @Andreas M., Thank you for sharing the results. For further investigation, please share the following details: Help me with the Enpass version (Downloaded from Store or Website) and OS information. If possible, please share the demo account credentials of your WebDAV along with the URL. (For security reasons, share the account details in the personal message or share them over support@enpass.io). Make sure the date & time must be the same on all the devices.
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