Enpass cannot sync with Dropbox storage (only at one device)

[bombek]

Hello.

I use Enpass on 4 devices.

1. Windows #1

2. Windows #2

3. Windows #3

4. iPhone

 

All of the devices are working properly except for one Windows device. All of them have 322 entries but the one which has 318.

Retro steps:

- Click on Enpass icon (next to search form)

- Click "Sync now"

- Nothing happens, there is not even the animation of syncing. All other devices are OK.

The same when I want to discconect from device. Nothing happens.

[Abhishek Dewan]

Hi @bombek

Welcome to the Enpass Forums.

On the devices on which you are facing this concern, please try the below steps -

1. Take a backup of the Enpass Data on your device from Enpass Settings → Vaults → Select the Vault → Backup.

2. Uninstall the Enpass app from Enpass Settings → Advanced → Erase everything.

3. Reinstall the app and restore using the backup file.

4. Sync the Vault with the Dropbox Account.

Let me know if the issue persists.

[bombek]

27 minutes ago, Abhishek Dewan said:

Hi @bombek

Welcome to the Enpass Forums.

On the devices on which you are facing this concern, please try the below steps -

1. Take a backup of the Enpass Data on your device from Enpass Settings → Vaults → Select the Vault → Backup.

2. Uninstall the Enpass app from Enpass Settings → Advanced → Erase everything.

3. Reinstall the app and restore using the backup file.

4. Sync the Vault with the Dropbox Account.

Let me know if the issue persists.

It worked like a charm. Thank you very much!

All the best in 2023.