Submitting credentials on iCloud-Website on Chrome

[PhilippR]

When the Chrome Browser Extension (Windows) is active, i can't submit the filled out field for the the Apple-ID-field on icloud.com.

[Abhishek Dewan]

Hi @PhilippR

For troubleshooting purposes, please try the below troubleshooting steps -

1. Kindly check and ensure that Enpass app, OS, Enpass Extension and browser is up to date.
2. Try re-configuring the extension, and reinstalling it from here.
3. Try clearing the cache and cookies of the browser.
4. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists.

If the issue persists, please share the below details -

1. The version of the Enpass app, OS, Enpass Extension and browser you are using.
2. Any Antivirus/Firewall/VPN service you are using.
3. A short video showing the issue (You can share the video with us at support@enpass.io and mention this forum).