Apple pencil not working in enpass

[jade]

while clicking small buttons like add item + button or scroll button etc there is no response from enpass

[Abhishek Dewan]

Hi @jade

Kindly provide me with the version of the Enpass app and the operating system you are currently using. I will be happy to assist you by investigating this matter.

[jade]

Enpass 691

Ios 17

[Abhishek Dewan]

Hi @jade

Thank you for sharing the requested details.

I'm discussing this case with our dedicated team and will get back to you soon with an update. Your cooperation and patience in the meantime are appreciated.

#SI-3447

[Abhishek Dewan]

Hi @jade

Our team is looking into this concern for you but in order to successfully replicate this issue on our end, we will require some additional information in this case -

1. Please share your iPad device details, and pencil hardware you are using.
2. Is the Enpass app not responding to Apple pencil at all or does it occur sometimes?

We appreciate your cooperation in this matter.

 

[jade]

Using ipad air 5th gen and pencil 2nd gen

Specially with small buttons the pencil causes the issue and sometimes with other operations too

The scrollers are pretty difficult to operate using pencil

Also the handwriting recognition doesn't work on text fields 

[Abhishek Dewan]

Hi @jade

Thank you for providing the information.

Rest assured, I'll inform you promptly once I have further updates on this issue.

 

[Abhishek Dewan]

Hi @jade

As our team addresses the matter you've brought to our attention, could you kindly provide a brief video illustrating the issue? This video would greatly assist us in visualizing the glitch's workflow. (Feel free to share the video with us via support@enpass.io and reference this forum.)