jade Posted August 18, 2023 Report Posted August 18, 2023 while clicking small buttons like add item + button or scroll button etc there is no response from enpass
Abhishek Dewan Posted August 21, 2023 Report Posted August 21, 2023 Hi @jade Kindly provide me with the version of the Enpass app and the operating system you are currently using. I will be happy to assist you by investigating this matter.
Abhishek Dewan Posted August 22, 2023 Report Posted August 22, 2023 Hi @jade Thank you for sharing the requested details. I'm discussing this case with our dedicated team and will get back to you soon with an update. Your cooperation and patience in the meantime are appreciated. #SI-3447
Abhishek Dewan Posted August 24, 2023 Report Posted August 24, 2023 Hi @jade Our team is looking into this concern for you but in order to successfully replicate this issue on our end, we will require some additional information in this case - Please share your iPad device details, and pencil hardware you are using. Is the Enpass app not responding to Apple pencil at all or does it occur sometimes? We appreciate your cooperation in this matter.
jade Posted August 25, 2023 Author Report Posted August 25, 2023 Using ipad air 5th gen and pencil 2nd gen Specially with small buttons the pencil causes the issue and sometimes with other operations too The scrollers are pretty difficult to operate using pencil Also the handwriting recognition doesn't work on text fields
Abhishek Dewan Posted August 25, 2023 Report Posted August 25, 2023 Hi @jade Thank you for providing the information. Rest assured, I'll inform you promptly once I have further updates on this issue.
Abhishek Dewan Posted August 29, 2023 Report Posted August 29, 2023 Hi @jade As our team addresses the matter you've brought to our attention, could you kindly provide a brief video illustrating the issue? This video would greatly assist us in visualizing the glitch's workflow. (Feel free to share the video with us via support@enpass.io and reference this forum.)
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