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Posted

Hi guys,

I'm trying to completely uninstall Enpass from my Windows 10 Pro machine to start a new vault after forgetting my master password.

The problem is that even after I uninstall the program properly and make sure the Enpass folder has been removed (and even restart the machine), once I re-install the software instead of getting the initial prompts to create a new vault or restore, etc, I'm immediately sent to the old master password login screen. 

How do I COMPLETELY remove Enpass from my system, old vault and all?

thanks!

Ariel

Posted

Hi Ariel

You can try these steps:

Quit Enpass(if running).

Go to user Document Folder-->select Enpass Folder-->delete it.

Now when you open Enpass it will display welcome scrren

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