extension doesn't work in windows10

[danson_tsui]

I use extension ver 5.5.2 ,it doesn't work

I press extension button, always open a new chrome page

OS is win10 

Edited September 29, 2018 by danson_tsui

[nephilim]

Same problem here, chrome extension throws connection error, Firefox-Browser is working...

 

EDIT:

Now working with all new Chrome Version 70.0.3538.67... Unfortunately, this problem is recurring, this was the 6th or 7th time the plugin did not work...

EDIT:

Now stopped working again, same version, another day....

Edited October 18, 2018 by nephilim

[Anshu kumar]

Hey @nephilim,

Sorry for the trouble you are going through.

Can you let me know are you facing this problem in any specific scenario like when you wake the system from the sleep or any other? Also, please let me know the following so that we can investigate further.

• Which Enpass and Enpass extension version are you using?
• Are you using any Antivirus or third-party security-related software?
• Are you facing the same problem with other browsers (Firefox/Opera) too?

Thanks!

[nephilim]

hey @Anshu kumar

I am using Enpass 6.0.3 (263) and the extension for Chrome. I get the same problem using IExpore, but it worked out that maybe some proxy-config is causing the problems. I will investigate further and report here. When I connect directly to the internet it is working...must be something new in Enpass 6...