CSV import not working

[person 0]

I started with exporting a CSV from my previous PW manager. Tried importing to just get the dreaded "nothing to import" error message. Here is what I tried next...

• Manually cleaned up the data in a spreadsheet program, resaved as CSV. Tried to import but "nothing to import"
• Aligned all columns, threw out all data I didn't need, resaved. Tried again but "nothing to import"
• Simplified to just 4 entries, each only having a Aligned all columns, threw out all data I didn't need, resaved. Tried again but "nothing to import"
• Created a brand new file with only 2 entries. Tried again but "nothing to import"
• Simplified to just 1 entry. Tried again but "nothing to import"

You are losing business because of your overly simple error messages. For a product of this kind, import is the most essential first user experience. Most users are far less technically inclined than myself and many wouldn't bother giving you feedback at all.

 

Thanks,

~A potential customer

[person 0]

Here is my test file (with no personal data). If the developers could test using this and let us know what is wrong with the formatting that would be very useful. https://pastebin.com/ZTBY22sU

[wobintosh 0]

I had the same issue. As I know the problem from other tools, how I fixed my issue: import the *.csv in Notepad++, Encoding > Convert to ANSI, save  file - import works. 

[David Higgins 0]

It's still not working for me. I'm on MacOS and I've just upgraded to 6.0.5 (6.0.4 was also not working). Thanks for the tip about ANSI, but it did not fix the problem for me.

[Eesamp 0]

ANSI method did not work. I will start looking for another application that will work with privately stored data and sync. This should not be happening.

[Ekalb. 4]

Hello,

For logins Windows 

The csv file must respect the following structure (10 data fields):

"Title","Username","Email","Password","Website","TOTP Secret Key","Custom Field 1","*Custom Field 2","Note","Tags"

If some data does not exist, it is necessary nevertheless that the field is present by indicating a double quotation mark.

For example:

"Title","Username","Email","Password","Website","TOTP Secret Key","Custom Field 1","*Custom Field 2","Note","Tags"
"Enpass", "Ekalb","","MyPaswword","https://discussion.enpass.io/index.php?/login/","","","","",""

[Kissnoforg 0]

I've been able to import with the structure mentioned above but:

 

This causes the entries to be loaded into Enpass INCLUDING the "" and new fields being added with names like "Title" or "Username" (again including the quotes)

As such I got it all in Enpass but the entries are useless.

[Garima Singh 31]

Hey @Kissnoforg

Welcome to the forum!

Please share the device detail along with OS version on which you have imported the data? Also the Enpass version so that we can investigate the issue better. If possible, please share the screenshot of the issue as well.

Thanks.