App recently started reporting an error with OneDrive sync, so I disconnect and attempted to setup the sync again. Unfortunately after authenticating on OneDrive the app just freezes on the "Set Up Sync... Please Wait" screen.

Ubuntu 19:10

Enpass 6.3.3.601

Have tried;

sudo update-desktop-database and

sudo update-mime-database /usr/share/mime

Still no luck?!

 

 

Hi @Deftoned762,

Sorry for the inconvenience caused to you.

Please share the following details at support@enpass.io with the so we that can check and investigate the issue:

• When you are syncing, does browser open and redirect back to Enpass app?
• Does the sync page hang or continuously displaying loader?
• Are you facing the same problem with other clouds too?

Thanks!

Hi Pratyush,

Thanks for replying.

1. It redirects back to the app
2. Previously it was continuously loading, now after a remove/reinstall I get "Something went wrong. Error 1"
3. I get "Google Drive Error Code 401" when attempting to connect to Google Drive

Hey @Deftoned762,

Thanks for sharing the details.

Regarding Google Drive error code 401, could you please try disconnecting and then re-establishing the sync again? Also, check if you're using any proxy or firewall on your system.

Thanks.

Hi Kashish,

No joy, also as per the original post I want to use OneDrive I was testing Google Drive to see if it was an isolated incident - however it appears that all platforms for me are not working.

No FW or proxy in place.

Hey @Deftoned762,

We tried but weren't able to reproduce the issue with OneDrive sync on our Linux machines. Could you try running the command sudo apt-get update on your Linux system, and check if the OneDrive sync works. 

Thanks.

Hi Kashish,

No joy, I have removed Enpass with --purge re-followed the setup instructions and still get the same error.

I have another Ubuntu build it works fine on? It used to work fine on this build but then suddenly stopped for no apparent reason?!

Hey @Deftoned762

Please run these commands from the terminal and check if Enpass connects with extension:

sudo update-desktop-database
sudo update-mime-database /usr/share/mime

What browser? 

Tried to clear user data there? 

Is your OS time correct? 

@Kashish - Already tried, see initial post.

@Ivarson- FF or Chrome, Yes to the other questions.

Enpass have reached out directly to resolve - if resolved successfully I will post an update here.

Have you tried to enable network connection to "other users"

 

this works for me