hi,

i have a problem with the generated one time codes i tried to login in my account on nintendo and on playstation but both platform 

says the codes a not valid the only way to login is to use the backup codes. 

I tried to use the codes from my ios device they also not accepted

Is there a bug in the latest releases?

 

I'm on Windows 11 Enpass Client 6.9.5 (1639)

Edited March 24, 20242 yr by ReneOtto

Have you checked, that the time (zone) is correctly set?

 

33 minutes ago, AnakinCaesar said:

Have you checked, that the time (zone) is correctly set?

 

Where should the timezone set in enpass or where?

Now i tried direct login on ios it worked it might be a windows client problem.

2 hours ago, AnakinCaesar said:

Have you checked, that the time (zone) is correctly set?

 

Windows Timezone is set to automatic

17 hours ago, ReneOtto said:

Windows Timezone is set to automatic

That’s good. Have you compared both codes, Windows and iOS if they are the same? (Open both apps and have a look at the same time at both codes)

 

if they are not, something is out of sync.

Was seeing this problem today.  Windows 11.  I'm in The Pacific time zone (GMT-8), but it's currently DST, so I'm *actually* GMT-7.

I had Windows set to Pacific GMT-8, with "adjust for daylight saving time automatically" checked.  My clock was correct.

However, Enpass was generating incorrect OTP codes.

I was only able to work around the problem by *unchecking* "adjust for daylight saving time automatically" and changing my time zone to Mountain time (GMT-7).  It seems wrong that I should have to do that.

My guess is that Enpass is not properly handling the "adjust for daylight saving time automatically" checkbox, and thought I was still GMT-8.

Thank you for sharing the details and your efforts in providing information.  

I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. 
#SI-3927