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Enpass Discussion Forum

A full-screen app on your home screen with push notifications, badges and more.

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Registration and Purchases

Have queries regarding registration and purchase? Discuss them here. See Pricing.

  1. Started by captain,

    Because the Alipay payment application showed that it has been refunded, I made another purchase on Google Pay, but the Alipay payment was received after 3 hours. I made two repeated purchases, and I hope I can get back one payment 订单参考 ENP201128-4313-35149 订单参考 ENP201128-9144-70115

  2. Started by alexaaly26,

    Turn to your television and click Amazon prime option found in your own television. Then, you are going to notice a choice to enroll on www.amazon.com/mytv. Click that alternative. You are certain to find yourself a 6 digit code. Eg: GMTHBB Notice down this code so you will need to put in it account signing up. You will need a merchant accounts on amazon.com or even Amazon program it's possible to complete your enrollment successfully.

    • 0 replies
    • 4.8k views
  3. I just registered for ENPASS and put in my email and private password and received ANOTHER PERSON's private PASSPORT INFORMATION, AMAZON and TWITTER ACCOUNT EMAILS!!! This is Private information and I should not have it, and they are NOT MY PASSWORDS!!! and ENPASS is NOT SAVING MY PASSwords!

    • 1 reply
    • 3.5k views
  4. Started by JasonHK,

    Hello, I am a long-term user of Enpass. And I haven't registered an account after you announced the change on the pricing strategy. But on today, I can't access to the premium features anymore. How can I restore it?

    • 3 replies
    • 5k views
  5. Started by reini,

    Hi! I am a new user and buyed a permanent licence via paypal today! Confirmation mail and registration mail from the forum here has come instantly! But when i want to activate Enpass software the mail whith the activation code takes 15-20 Minutes to come in my mailbox - and then the code is already invalid! For support: Its the Mail adress where i am registred here on the forum! Thanx for help!

    • 2 replies
    • 4.3k views
  6. Hello, each time I open Enpass, I'm getting a mail message telling me "New device registered with Enpass" Is there a workaround for this ? Best regards.

      • Like
    • 13 replies
    • 7.9k views
  7. Started by tanned,

    will this work with mac 10.13.6 i cannot get 14 it won't happen

  8. Started by ChrisR,

    Hi, I want to transfer my purchase to another email address. Everytime I change the email address in the app it starts a new registration of a new free account.

    • 7 replies
    • 8k views
  9. Hello, I paid for the Enpass 12-Month Premium on 13/9/2020 but until now it still shows lite on my devices!!! I paid through PayPal. I have sent an email to the support since 5 days including the payment information but I have not received any answer. I'm not satisficed at all, very slow support!!! Regards

  10. Hello, I purchased One-Time Premium yesterday. I am worried that I cannot continue to use enpass because the mail service has been stopped. Can lifetime users apply to change the bound mailbox?

    • 2 replies
    • 3.8k views
  11. Started by Pam Pam,

    Please ealborate me a little? Is there a way to get passwords in the pocket *without google allways on the way ? Is there a way to get the app for Huawei? /Kindly Pam Pam

    • 4 replies
    • 7.4k views
  12. Started by KHH,

    Hello, today i purchased an "Enpass Password Manager: One-Time Premium Lifetime Licence". But obviously got only a "Lite" Version which can only sync 25 items on mobiles. Please deliver what i bought and payed for.

  13. I am a premium subscriber, but recently came across a deal for a lifetime subscription so I bought from your site with same email. How do I know my subscription will be moved to the lifetime one? Currently it does not show lifetime and only when my current one ends.

  14. Sorry, please forgive me for not being very good at English, I will rearrange it now. I have emailed your support, but have not yet responded to me. I use Alipay bought One-time yesterday. However, it is possible that the network here is not so good that the order generation and confirmation of the mailbox did not receive. After waiting for a day, I didn't receive any related emails. According to the email, it still showed that it was a free user. Now I am at a loss. I don't know what to do, and I don't know if I mistyped the mailbox by mistake. Please trouble you. If you entered the wrong email address because of my mistake, please replace it for me. Or if it is troubles…

    • 1 reply
    • 3.7k views
  15. Hi, I have 6.4.2 (668) version of enpass and want to create new Vault and share with team. On Enpass website I have read, that "From version 6 onwards, Enpass allowed saving data in multiple vaults.". But when I am clicking create new vault and choose Google Drive account, I have error saying "No two vaults can be connected to same account for syncing data.".

      • Like
    • 2 replies
    • 4.4k views
  16. Background: I have been a user prior to the new subscription model and have been happily syncing content across a Windows PC, Android tablet, and an Android phone. I got a new phone (yea me!) and now I can't register the app. It has been a long time since I've had to do this, so I fully accept that this is likely user error. I just need someone to point me in the right direction here, I keep getting this error and see no other way to login/register the app so I can sync data. I have tried FAQ's and articles and I must be missing the part for existing users on a new device.

      • Like
    • 5 replies
    • 5.3k views
  17. I have registered Enpass with "sumit@murari.me" before the subscription started, but not get lifetime licence for it again. Need some help over there, not sure if it's the right portal to raise that request. Please let me know, what is required from my side

    • 1 reply
    • 3.7k views
  18. Started by UWP_User,

    Long time ago I purchased the UWP app, which you then unfortunatelly scrapped in favour of a Win32 crap app that does not work properly on Tablets and WoA devices. I will be replacing my Surface 6 with a Surface 7 soon. How can I download the old UPW app?

    • 3 replies
    • 4.6k views
  19. Hi, My sister bought a lifetime license on her iphone. If she switch to Android does she need to pay for a new license or can she use the one from the Appstore?

    • 1 reply
    • 7.4k views
  20. Started by mcohen342,

    I purchased premium a while back on my Android. I just switched to an iPhone and enpass is not recognizing my premium account when I registered my iPhone. Help!

    • 5 replies
    • 5.2k views
  21. Is it possible to get a list of all devices under the same subscription? I soon will have to change my email address and I use a lot of devices. Are there any limits on how many devices a subscription can be used?

    • 2 replies
    • 5.9k views
  22. Started by Eleanor,

    I downloaded enpass.app from the App store for my Mac laptop, but i can't do anything else. It takes me to the page for add apps, but when I try it cycles back to the Get Enpass Now page.

    • 1 reply
    • 3.6k views
  23. Started by Eleanor,

    I downloaded enpass.app from the App store for my Mac laptop, but i can't do anything else. It takes me to the page for add apps, but when I try it cycles back to the Get Enpass Now page.

    • 0 replies
    • 3.4k views
  24. Started by Ajay,

    I have an Enpass subscription for use on only 1 device. Can I change my subscription to be used on another device? Thank you.

  25. Started by SeT,

    Hallo, I will use together with another family people this App. But i cant install it from my family organizer. Everytime the app started with freeware and option to upgrade. What I‘m doing wrong? I‚m using iPhoneX

    • 3 replies
    • 5.6k views

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