Registration and Purchases

The 30-second registration timer needs to be increased. That is not nearly enough time to accomplish the task.

A few years ago I choose Enpass over competitors like 1Password and others because of the pricing model twined with the product architecture model: rather than a subscription to pay forever for a cloud service, a simple amount to pay for a license of a software that relies on the user storage (no matter if cloud or local based). I've been very happy to pay the license on each platform I have (currently 3: macOS, iOS, Android) and, after all, now I could be very happy to have received a "complimentary" subscription too. But how long will it last? Only God knows, I have is no communication from Enpass on this. So as this price policy change arrived without any prior notice,…

Help I am a registered user now with the upgrade I wanted to re-register and find that my email address is no longer recognized ? and can not.get a code to upgrade HELP.

Hello, I have registered Enpass pro version with temporary apple id which i want to change it to my personal email id but unable to do so as enpass is sending passcode to temporary email id which i am unable to access it. Any help will be highly appreciated. Thanks in advance.

Hi, in the latest version, I get the message to register Enpass Pro in order to activate on all my devices. As I purchased it on the Mac App Store, it is obvious that I have the Pro version. Why do I need to register directly at Enpass? I'd rather do not do this. By just clicking away the alert, I reappears every time. Best Christian

I registered my purchase with Apple email. This does not work properly and I registered the same purchase on another device with another email that works correctly. The change of registration on the first device does not work. Can you help me? Thanks Flavio

I registered my purchase with Apple email. This does not work properly and I registered the same purchase on another device with another email that works correctly. The change of registration on the first device does not work. Can you help me? Thanks Flavio

I purchased the yearly subscription, left my unfavorable review and then realized everything got muddled with family sharing, and I need not have paid for it as I was already a pro user. Is there some way to receive a refund?

Hi, I've suggested Enpass to a friend, she downloaded it from iOS store, and she opted for the apple registration to buy the pro version. She received a very complex email registration... why? I thought that the registration email would have been the same of the apple registration e-mail but it's not. Can she change it with apple registration email to set up the pro version in other devices or does she have to maintain that complex address for life? Thanks

Hey, before the price policy changed recently, we had to purchase the premium version on every platform separately. Does this mean, i can now register multiple e-mails for the "new" pro edition? Or are the other ones "wasted". To be clear, it's not wasted. I'm glad that i could support this software and be a proud owner of three licenses then. Regards, ReptoxX

onmy desktop and my android all of my totp are gone, broken , not showing any number at all, am i the only one with this new glitch ??

I change my device and pro account not found in my new device, can you help me please?

Me and my friend each have a liftetime enpass subscription. I accidentally used the email adress of my friend on my iPhone. Everything works, but I would like to use my own email adress on my phone. I already reinstalled Enpass, but when entering my own email I get an error, that I am already using the other email. What should I do?

My wife bought the pro version 2 jears ago via in app buy (family account). Now the registration doesn’t work with her email address. I typed mine just to make it work, but that isn’t the correct way. She should have her own account.

WELL the tittle says it all. i entered my email address and bummm a got a lite version on android eventhough i got it in 2016 on the play store, also all of my TOTP are gone on my desktop, anyone having the same problems here. ?? have anice day

The less information that I need to provide, the more privacy, the more secure. I don't like that I need to register with an email address. (especially for the free/lite version.) Thank you.

so after i puchard enpass for ios, Android and windows 10 everyone with a single lic get all their devices Running enpass?

I paid a one off fee in January 2018 but now I'm getting an error on my android phone that I have reached the limit that I can have. Has something changed all of a sudden? I seem to remember that the deal was desktop free including Android for the payment that I made.

"Your Enpass purchase on one-platform allows you to restore it on other devices or platforms for free. For this, you need to register your store purchase within the Enpass app using an email ID. Once registered, use the same ID on other devices to restore your existing purchase and unlock the full access on all mobile and desktop devices." For Android, how can register my purchased Enpass app?

When I started updating my devices to "lifetime pro 6.3" I didn´t get the registration email, using MS Outlook. But when I logged on to my provider´s webmail (gmx, POP3), there it was. Held back by gmx, so Outlook didn't receive it. If you miss the confirmation email, also check your provider's webmail spam-postbox for your account.