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vvijayakrishnan

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Posts posted by vvijayakrishnan


  1. 17 hours ago, Pratyush Sharma said:

    Hi @Zoker @vvijayakrishnan,

    There's a bit misunderstanding here. Sorry for that!
    The logs option is only available in the website version of Enpass. As you've been using the Store version; it's not available. However, I have noted down the issue you're facing and our QA team is looking into it.

    Why can't we see the actual crash report that is sent?
    Users cannot see the crash report; it is only accessible to our developers. Please share the crash report mentioning your name, so that our team can quickly identify the report and look into the crash details.

    Thanks for your co-operation.

    Hi Mr Sharma,

    Thanks for the response. But its disappointing.

    //Users cannot see the crash report; it is only accessible to our developers.// Isn't this what we have pointed out. You are restating my question and saying that is the answer. Moreover, Enpass neither shows us the report so that we can be confident no confidential information is part of it. Nor Enpass allow us an option to save it for future reference from your end. But you are asking me to send the report again. Where from will I get the crash report?

    There is some basic flaw in the way this problem resolution process is working. Anyway, I don't know this back and forth communication is going to help at all. Thanks.


  2. Hi,

    I am a new user. Just couple of weeks old. I have yearly subscription. Enpass crashed today for me. I had closed the app and it stays in the sys tray. All these while I click once, the assistant will open. Today I clicked once, it did not open. Then I clicked twice. It cashed. I have also sent a crash report. My questions...

    1. Why does it crash? And can you solve it?

    2. Why are you just showing a sample crash report instead of the actual report you are sending from my end?

    Thanks.

    Vijayakrishnan

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