David Gerety

I am sending a brief screen video to the support email address. Set up Sync is what I cannot find, and the solution to the issue, I'm sure. I don't see it anywhere. Thanks david

Hi, I've deleted Enpass from my wife's iPad and reinstalled it, but nowhere in the process did I see “Connect with a different cloud account.” I see the text shown on the attached screenshot, but no place to change to a different Cloud network. Should I try using Box or NextCloud instead? Are they secure? I'd like to stick with iCloud as I already have the account, or even better, use Wi-Fi but it's never worked. But I'm stumped. Can you send me a screenshot of the page showing the option to change Cloud networks? Thank you, David

First is my iPad, then my wife's. Thanks so much for your help. David

I believe you may have found the problem with Sync. How do I check which iCloud account the iPads are connected to? Both of them are registered to my email address and password. In the Vaults section, under Primary, they are connected to iCloud, but there are no additional settings that I can see. Thank you.

There isn't any message. 'Synchronizing' flashes for a split second when Sync Now is touched, but it doesn't update. The iPad Mini shows about 70 fewer entries and 1 less attachment than the iPad Air and my Mac computer. Thanks for your help.

I have an iPad Air. My wife has an iPad Mini, both running the same lifetime license. The iPad Air syncs just fine using iCloud sync. The Mini will not sync. The settings are the same. I've used my email/password on both tablets. I tried for years to use wi-fi sync, but that turned out to be a waste of time. Any suggestions are most welcome. Thank you.

I finally gave up on wi-fi sync and switched to iCloud. It took less than 5 minutes. I backed up everything from Mac to the desktop, then deleted all the data, logged in again, restored the data and chose iCloud sync. Then deleted the app from two iPads, went to the App Store, downloaded Enpass, chose iCloud to sync and bingo, done!

Wow. Imagine my surprise when wi-fi sync worked, all on its own, for a day or two about two weeks ago. Alas, now it's hosed again. I'm begun using the new Passwords app from Apple. It's pretty simple and supposedly very secure.

I'd be happy if there was a way to change the sync from wi-fi to iCloud without deleting the server copy of Enpass.

Exactly, and especially when the computer in question runs the Sync-Server. In my case, to update my iPad, I delete the app, reinstall, scan the QR code on the server and run Sync. It then works great, for maybe a few hours or a day. Then poof, Sync quits working.

If I delete Enpass from my iPad and reinstall it, it will sync over Wi-Fi for a day, but that's all. I want to switch from wi-fi sync to iCloud. I can do this quickly on my iPad but I cannot find the list of Sync locations on my Mac. Can somebody help me find that list, or must I delete Enpass from my Mac and reinstall? Thank you.

Thanks, but this doesn't work. My Privacy & Security settings are as shown above. I turned off and restarted the Wi-fi Sync Server on my Mac (OS 15.1.1) and then watched the Synchronizing icon for 10 minutes before it quit and showed this familiar message. Then, as I have done many times before, I deleted Enpass from my iPad (IOS 18.1.1) and reinstalled it. As expected, it instantly synchronized a test entry, and it will likely continue to sync for hours or even a day or two, before failing again. I have begun adding passwords to the new Apple Password Manager, as the Enpass issue is now over two years old. I will continue using Enpass as long as I don't add new entries. But I think it's only a matter of time before I abandon the app.

Hello, I am watching the screen of my iPad as I type this. 'Synchronizing...' was showing for about three minutes, and then changed to 'Couldn't connect to Wi-Fi Server. Make sure that server is running and you are connected to same network'. My iPad is on my desk, less than two feet from my Mac Mini. On the Mini's monitor, I am looking at Enpass v6.11.4, which I downloaded from your website. My iPad is also running v6.11.4, also from your website. I also have my wife's iPad. It is also running v6.11.4, downloaded from your website. It was showing 'Synchronizing...' for a few minutes and then changed to the same error message. If I delete the Enpass app from both iPads, then reinstall from your website, Sync will work just fine for a day or two, but that's it. My Mac Mini is new and using M2 Pro chip, and OS 15.1 My iPad Air is 5th gen. and running IOS 18.1 My wife's iPad mini is 6th gen and running IOS 17.6.1

Thank you. I had to delete the app and reinstall it over the weekend on two iPads after making two database changes. It will sync as it should for a short while but then fail again.

Thank you for your suggestion. I have rebooted both machines. Wi-fi sync worked immediately after deleting and reinstalling the app on my iPad. Today I added a new entry on my Mac. It did not sync, and now I'm getting the same error message: Sync Error. Couldn't connect to Wi-Fi Sync Server. Make sure that server is running and you are connected to the same network. There doesn't seem to be a firewall setting in IOS 18, and Enpass has full permission on my Mac's firewall. Since I haven't made any changes to either computers' setup, I don't see how it could sync after the reinstallation but not a few days later. It appears that I am not the only user experiencing this issue. Fortunately, I don't make changes often to Enpass, so it's not a big problem to delete and reinstall to my iPad after making a few changes. However, I would hesitate to recommend Enpass to others. Kind regards, David