Amandeep Kumar

Thank you for reporting this issue.

To help us investigate further, could you please share the following details:

• The exact version of Enpass you are using on your Ubuntu 24.04.2 LTS system.

• The version of Chrome installed.

• A short video or screenshot of the issue, if possible.

• Are you using any specific browser extensions or custom configurations in Chrome?

• Any recent changes or updates made to your system before this issue began.

Kindly send these details to support@enpass.io so our technical team can analyze the problem and assist you better.

To help us investigate this issue further, could you please share the following details:

• The exact website URL where you are setting up two-step verification for Bitbucket.

• A screenshot of the error or the message shown by Enpass (if possible).

• The format of the secret key you're entering, especially how the apostrophe (') is included.

You can email these details to us at support@enpass.io so our technical team can take a closer look and assist you accordingly.

Looking forward to your response.

Thank you for reaching out and providing detailed information.

To diagnose and resolve the issue you're experiencing, please try the following steps:

1. Ensure Latest Version: You're already on version 6.11.9 (1915), which is great. Please confirm the same version is installed on both Macs.

2. Manual Sync Check: Even if you're now using local file sync, please try manually syncing the vault once to ensure it's up to date and there are no hidden conflicts.

3. Restarting the App: As you've noted that restarting Enpass temporarily resolves the issue, this could be a session-related glitch. We are currently investigating reports of similar behavior.

4. Reinstall the App: If the problem persists, consider reinstalling Enpass after taking a backup of your vault (via File > Backup). A clean install sometimes resolves long-standing issues.

5. System Logs: Yes, we’d be happy to analyze the logs. Please go to Enpass > Help > Logs, and send us the log file from both Macs where the issue occurs.

To assist further, could you please also confirm:

• The macOS version running on both devices.

• If there were any recent changes to your system, Enpass settings, or security software.

• A screenshot of the error message when it appears.

Kindly share these details with us at support@enpass.io so we can investigate further and provide targeted assistance.

Thank you for sharing the requested information. This will surely be helpful for our backend team in further investigation. Please allow us some time to get back to you with more findings or solutions.

We understand the importance of a smooth and responsive touch experience, especially on Windows tablets. Improving touch and tablet mode support, including reliable invocation of the on-screen keyboard, is already in our feature queue.

We truly appreciate your input—feedback like yours helps us prioritize enhancements that matter most to our users. Stay tuned for updates, and let us know if you have any other suggestions.

SI-2033

Thank you so much for your thoughtful suggestions! We truly value user feedback and are always open to ideas that can help us improve Enpass.

Here’s our response to your feature requests:

1. Two-Factor Authentication (2FA) and Multi-Factor Authentication (MFA) for Enpass Login
   While we don’t currently offer native 2FA or MFA for logging into Enpass, you can enhance your vault’s security by enabling the keyfile feature. This adds an extra layer of protection by requiring both your Master Password and the keyfile to access your data.

2. Email Notifications for New Logins
   This feature is already available in Enpass. If you're not receiving email notifications for new logins, please let us know the email address associated with your account so we can investigate the issue further.

3. Duress Mode or Travel Vault
   The idea of a duress mode or travel vault is indeed interesting and could be a valuable addition for users needing extra protection in high-risk situations. Our team is currently evaluating the feasibility and design of this feature to ensure it aligns with our security standards.

Once again, we appreciate your input! Please don’t hesitate to share more ideas or feedback it really helps us prioritize what matters most to our users.

We appreciate your feedback, it helps us improve the Enpass experience for everyone. You’ll be glad to know that adding a scrollbar to the vault selection menu is already in our feature queue.

Stay tuned for future updates, and let us know if there's anything else you'd like to see!
BSI-520

We understand your concern. Enpass allows users to customize the password generator settings based on their security preferences. You can adjust the password length, complexity (uppercase, lowercase, numbers, symbols), and other parameters to ensure it meets your desired security level.

By default, Enpass generates strong passwords, but if a specific policy requires a higher strength, you can modify the settings accordingly.

At Enpass, security is our top priority, and we continuously monitor emerging threats to ensure our users' data remains protected. While browser extensions introduce some level of exposure, Enpass follows strict security protocols to mitigate risks:

• No Cloud Storage of Data – Enpass stores vaults locally or on user-chosen cloud services, reducing exposure to potential breaches.

• Encrypted Communication – Our extension communicates with the Enpass app through an encrypted channel, preventing unauthorized access.

• Strict Extension Permissions – The Enpass extension operates with minimal required permissions to function securely.

• Code Signing & Integrity Checks – Official Enpass extensions are signed and verified to prevent tampering.

To further enhance security while using the extension, we recommend:

• Installing extensions only from official sources.

• Regularly reviewing installed extensions and their permissions.

• Keeping your browser, operating system, and Enpass updated.

• Using a separate browser profile for added isolation if needed.

Could you please try downloading and installing Enpass directly from our website (Enpass Downloads), set up your vault, and then attempt to export it in .csv format again? This ensures that you're using the latest version with all necessary components.

 I suggest checking the date and time settings on your system. It's possible that the date and time are not correctly configured, which could be causing the problem. Please ensure that your system's date and time settings are up-to-date, and then try again. 

This setting is available in the Enpass website version. You can try downloading it from the following link:

Enpass Downloads

You can refer to this link for detailed instructions on resetting Enpass and removing stored data from iCloud:

Resetting Enpass to Erase Data or Start Over from Scratch

This guide will help ensure that no data is left over in iCloud. Let us know if you need any further assistance!

This is a result of copying the password to the clipboard. Please note that the system clipboard is shared, but its memory is not under Enpass's control. Although Enpass automatically clears the clipboard content after a set period, Enpass has no control over how the system clears its memory, which may still contain previous clipboard values.

We're sorry to hear about the issue you're facing with Wi-Fi Sync.

To troubleshoot this, please try the following steps:

1. Disconnect Sync – Disable sync on all your devices and remove any connected sync accounts.
2. Restore from Backup – Restore your latest backup and verify if all items appear correctly.
3. Sync One Device at a Time – Re-enable sync on one device first and check if the issue persists before adding other devices.
4. Check Sync Conflicts – Ensure no other device is overwriting the data due to an outdated vault version.

If the problem persists, please share below details at support@enpass.io:

• The exact steps leading to the issue.
• A screenshot of any error messages (if any).

Our technical team is actively working on a fix. Since implementing this feature for Mac and Linux involves multiple considerations, it may take some time.

We appreciate your patience and understanding.

@NodePlease provide your email ID to me in DM, and we will manually disable it for you in the future.

Our development team has already accepted this feature request and has working on it.
Adding a new feature may take some time, but rest assured, we'll keep you updated on the progress. 

We appreciate your effort in bringing this concern to our attention. I am raising this issue with our technical team as a feature request, and we may consider adding it in our future updates. However, please understand that several factors and considerations have to be taken into account. 
SI-3566

@jhcook Please provide your email ID to me in DM, and I will add you to TestFlight.

You can enable logs in Enpass by going to Settings > Advanced and checking the box for Enable logs.

I second @AnakinCaesar. If you have forgotten your Master Password, there is no way to restore Face ID access. Face ID is a convenience feature, but the Master Password remains the primary method of authentication. If you don’t remember it, you’ll need to reset your vault and set up Enpass again.