Anthony

I use OneDrive as my cloud sync.

I'm currently using Enpass 6.1.2 (428) for Windows Desktop.

I've just changed my Microsoft Account (MSA) password and so need to re-authenticate any apps that use my MSA/OneDrive.

Am I correct in assuming that the way to do this in Enpass for Windows is

1. Go into Vault Settings
2. Click 'Disconnect' and confirm validation prompts
3. Go back in and re-setup Sync using OneDrive from scratch.

There is no 'cleaner' way to do this? I mean, it works.. but it isn't particularly neat. It would be nice if there was a 'reauthenticate' option on the Vault Settings tab that would go through the same MSA auth process as initial setup without having to do the whole disconnect/reconnect set of steps.

When manually creating a new Login entity in Enpass, almost all use the same email address (or a limited subset of 2-3 email addresses).

It would be handy and save time when creating new entries for the Email address field to offer a default email address option (could be an option in settings, or could just be offered on the field like a MRU list).

A minor, but annoying, thing I've noticed of late is that whenever a new version of Enpass 6 is pushed through the Microsoft Store, it will update the app, but not restart the app after update (assuming it was open prior to update).

Every other app that I have via the Store, including many 'classic' apps that have been bridged, all seamlessly update and restart in the background. With Enpass, I'll often discover it has updated because I go to use it and find it isn't running (I have 'Open Automatically at System Startup' enabled)

Why doesn't Enpass 6?

+1 Since 6.0.1 (239) I'm seeing the exact same thing.

I tried uninstalling and reinstalling but as you can see from the attached screenshots, the problem occurs right from the first post-install screens.

I've only encountered this on one of my PCs; a Dell Latitude 7480 running Windows 10 1809 (17763.195), Intel HD Graphics 620 using driver 24.20.100.6286 and 150% text scaling. No problem on my other PC running same version of Enpass and Windows but with a nVidia GPU.

3 hours ago, PepeCZ said:

Guys please is in this beta version works without any problem OneDrive Sync?

I tested first testing release Enpass6, and OneDrive Sync not worked, so I switch back on last stable release Enpass5.

Having battled the insanity of the Enpass release process, once I got the current beta installed from the Store on my PCs, along with the beta on my Android phone, the OneDrive sync has worked without issue.

As always, YMMV

FIXED now that the correct file has linked for the beta download...

Just now, havenerd said:

Did you forget that you opted into this Beta? You can use Enpass 5 without any issues still to this day. You opted to start testing the Beta, therefore you opted in to how this beta rolls out. If you don't want it to overwrite Enpass 5, then don't use the Beta, wait for the stable Enpass 6. Chill out bro.

There is a difference between using betas within a current version line and being forced up to a major new version of a product which is completely incompatible with the previous version (and to which they've botched up the upgrade).

This morning I found my phone had been upgraded to Enpass 6. My PCs are all using Enpass 5. I'm now screwed.

So, I did not have a choice in this matter.

Please refrain from telling people how to feel when you really don't understand the full circumstances.

11 hours ago, Gajender Singh said:

Unlike the previous beta versions of Enpass 6 which came as a separate app, this beta will come over the existing Enpass 5 application in your PC

What does this even mean?

It seems that the link in the article downloads a standalone enpass.exe

There is no installer. How does this "come over the existing Enpass 5 application"?

Do you copy it manually? 

What if you are using the bridged traditional desktop vesrion of Enpass 5? does this still apply?

Agreed. This is a mind-numbingly stupid architectural decision.

Why on earth would I want to set up multiple cloud providers just so I can sync multiple vaults?

Most *normal* people have settled on (or only ever been exposed to) one single cloud provider and Enpass *should* support base functionality like multiple vaults based on this premise.

I've just been forced to the Enpass 6 beta.

I've installed Enpass 6.0.0.198 and during the setup when asking where to restore the database from I selected OneDrive. It took me to the Authorisation page which showed as successful, however, in the app it just sat there hourglassing.

I gave up and restored from a local backup I made.

I then when into the app to setup Sync, and again, OneDrive sync setup failed with the exact same symptoms as above.

I then tried to setup Sync using Google and got the exact same symptoms as above.

9 hours ago, Gajender Singh said:

this beta will come over the existing Enpass 5 application in your PC.

I am REALLY pissed off at this.

Honestly, how dare you force me into a beta situation. I RELY on my password vault across my PCs, tablets, and phone 10s of times per day and I need to working 100% reliably.

Now, you decide to forgo the previous side-by-side beta experience (a good way to do it) and force everyone into your beta?? I appreciate you want to put out the best version of the product on release and thus it probably made sense in your minds to pull in more users to beta test, but FORCING us into your beta test program with no way to decline or opt-out is simply unforgivable.

I had always been a strong advocate of Enpass over other solutions like Lastpass but this behaviour by you will make me never in good faith recommend your product again.

9 hours ago, Gajender Singh said:

this beta will come over the existing Enpass 5 application in your PC.

I am REALLY pissed off at this.

Honestly, how dare you force me into a beta situation. I RELY on my password vault across my PCs, tablets, and phone 10s of times per day and I need to working 100% reliably.

Now, you decide to forgo the previous side-by-side beta experience (a good way to do it) and force everyone into your beta?? I appreciate you want to put out the best version of the product on release and thus it probably made sense in your minds to pull in more users to beta test, but FORCING us into your beta test program with no way to decline or opt-out is simply unforgivable.

I had always been a strong advocate of Enpass over other solutions like Lastpass but this behaviour by you will make me never in good faith recommend your product again.

4 hours ago, dfibingr said:

I don't think auto updating clients to a beta version automatically is really a good choice for Enpass.  What if we signed up for the Beta program to just run the beta on a VM rather than on our primary Windows machine.

If I install 5 again will it auto update once I check for updates in the store.

We need some details on this from Sinew Software Systems.

I totally agree with this.

While I love beta testing, my password vault is too important for me for day-to-day use. I can't afford issues.

I was watching the v6 beta and liked the fact that it could run side-by-side with v5 as it was independent and ran its own upgraded database file. However, being forced into a beta scenario, which I on;y found myself because my phone app (Android) was upgraded this morning, is NOT OK.

You say you Love your users. Not giving them a choice is a very strange type of Love.

I'm seeing this issue more and more often now across multiple PCs.

All running:

Windows 10 1803 (17134.254)
Microsoft Edge 42.17134.1.0 
Enpass 5.6.19 (5548) (Desktop App through Microsoft Store)
Enpass Edge Extension 5.5.2

If I go into the Enpass App -> Tools -> Settings -> Browser and Toggle 'Enable Browser Extensions' OFF and then back ON, then the Enpass extension works immediately.

3 hours ago, JeffB said:

The update is in the Store for everyone. My wife's computer was updated this morning. Thanks to the Enpass team for getting this resolved. Now looking forward to the Enpass 6 updates with an Edge extension. Go Team!

Yep, I also got 5.6.19 (5548) from the Store overnight.

Hopefully this puts an end to this issue!

2 hours ago, JeffB said:

Appears to be good news. Received 5.6.19 (5548) this morning. It has been running for 6 hours now, without a crash or other problem. Hoping for the best. 

Fingers crossed!

I've had nothing pushed to me in the Store as of writing this so I guess they didn't provision me to receive the beta updates.

On ‎6‎/‎17‎/‎2018 at 1:03 AM, JeffB said:

I suspect the crashing is not all machines, but that is just a guess

I've not seen any evidence of 5.6.17 NOT crashing on Windows 10 1803 (17134.112)?

So I was contacted by Enpass via private message to provide my MSA so I could be pushed a beta build through the Microsoft Store to test a fixed version.

I was contacted 8 June

I replied 9 June

I followed up 14 June as I hadn't seen or heard anything

As of today 16 June, still, nothing

I know they've been trying to get Enpass 6 beta out the door and been harassed a lot about delays and poor communications around the beta, but still, this is a pretty serious issue and is being so poorly handled.

Come on Enpass team - your handling of this issue is pathetic. Surely it is not hard for you to look up a build number of Windows and see that it is a release build and not a preview build. So many reports of this issue here and on your Twitter feed and yet the ONLY feedback you have given is "Try uninstalling Store app and install MSI version from Enpass website".

Pick up your game guys!

+1 

I woke up this morning to this (below):

Like others, had also just recently installed KB4100403 (https://support.microsoft.com/en-au/help/4100403/windows-10-update-kb4100403) and rebooted about 8 hours prior. All the crashes occurred with zero interaction.

Enpass 5.6.17 (5428) Windows Desktop from Windows Store
Windows 10 x64 1803 (17134.81)

Hopefully the 5.6.9 build mentioned earlier in this thread solves the issue and can be pushed through the Microsoft (Windows) Store A.S.A.P.!

I have also just encountered this issue.

Windows 10 Pro x64 1803, Edge Browser, Enable browser extensions was already enabled.

Enpass Extension for Edge Browser v5.5.2

Enpass Desktop (Windows Store bridged) v5.6.6

I generally see these issues when the Windows Desktop app is locked, and I then click on the Enpass browser extension button to invoke Enpass. It is as though it is not always cleanly handling communication to the locked desktop app.

On ‎9‎/‎04‎/‎2018 at 10:45 PM, Akash Vyas said:

Hey @Anthony

Sorry to hear about the mess you're going through.

We did get a few messages for the same crash issue that you've are having. We're trying to reproduce this issue, but with no luck yet. It will be really very helpful for us if you can share any exact flow that leads to this crash more often so that we can follow that with defined settings.

Thanks for your co-operation.  

1

1

Unfortunately, it is completely random. I have not yet identified any repeatable or consistent behaviour to trigger the crash.

Just for awareness, my system is in the Release Preview ring and is now Windows 10 v1803 (OS Build 17134.1) with Microsoft Edge 42.17134.1.0

Does Enpass generate any logs, or is there debug logging I can leave enabled for next time it happens? If not, can you produce an instrumented version?

Still getting these issues sporadically..

I'm seeing the same (Enpass 5.6.6 on Win 10 16299.309).

It is frustrating as it is only occasionally it opens in a smaller window and as soon as I grab the frame handle to resize it "pops" back to the correct window size.

Since Enpass 5.6.6, I have started getting sporadic crashes. It is often when I have logged into a website, Enpass has popped up and asked me to enter my PIN to unlock and validate what I entered matched what is in Enpass.

When it occurs, Enpass generates a dialog box that says:

Unfortunately, Enpass has stopped working because of some unexpected error. Application will now terminate.

Nothing is logged in the Windows event logs.

Is there any data I can collect to provide you to assist in troubleshooting these crashes?

I am using Windows 10 x64 v16299.214, Edge browser, and Enpass 5.6.6 desktop bridge version installed from the Microsoft Store