srouleau

Next time it happens I'll try to do a screen recording and get you the version numbers...

Hello Abhishek, When this problem occurs, I cannot even launch enpass from the tray icons, so I do not believe step 3 (cache and cookies) is related. To view enpass again when this happens, I need to launch it from the Start menu. I am running 6.8.6 of enpass, the latest Firefox (but, again, I can't even launch it from the tray icons...) Sorry it took me so long to reply, I forgot to check back.

I get this same behavior on Windows 11 (x64) running Firefox. I do not use any other browser. I have yet to get this problem running on Linux. When this happens, I need to launch enpass from the start menu to get to it. I cannot make it appear from the tray icons.

Thanks for the suggestion @Pratyush Sharma! Right now I'm just happy to have a working Enpass again, I'll give it a rest for now...

@Pratyush Sharma I installed the Win32 version on Windows 10 2004, and I am able to run it without admin rights and have setup the Google Drive sync again. So it would appear that this only impacts the Windows Store version.

Hello @Pratyush Sharma, I am running the version from the Microsoft Store, at the latest version. The only way to start the application is to run it as an administrator, then when I try to setup the Google Drive sync, it launches Firefox, and when I click "Accept" it does not re-start Enpass properly (because I presume Firefox does not know it needs to start it as an Administrator). Do you think running the version from the website instead of the Microsoft Store would help?

Hi @Pratyush Sharma, I just upgraded to Windows 10 2004 over the weekend, and I have the same issue. Running as an administrator, it "almost works" but I cannot setup vault sync through Google Drive (Firefox gets confused). So now I'm stuck running on an old backup of my vault I had done, and manually syncing on that file. Is there anything I can do to help pinpoint and fix this issue? (Because yes, I made the mistake of uninstalling to try and fix the issue, which disconnected from my vault...) Thank you

Version 6.1 appears to have resolved the issue!

Oh, so sync doesn't work for you either and you need to manually sync? Then I won't bother re-installing. My enpass on Linux works. It just won't sync.

My problem right now is that my Enpass on Linux has diverged from the one on Windows and Android; I have new passwords on Linux which need to be brought over to the other copies. I can't just delete my enpass folder...

@Anshu kumar when are you expecting to release 6.1? Thanks!

@Anshu kumar awesome news, thanks for the update. Looking forward to v6.1!

@Anshu kumar please note that I have upgraded to Kubuntu 19.04, and the issue is naturally still there. Is there anything I can do to help your team pinpoint the issue, assuming they can't even reproduce the problem so far?

Thank you @Anshu kumar, Is there anything else I can do, log files I can provide?

@Anshu kumar With Chrome it seemed to have taken a step back. Whereas with Firefox I could get it to stay in the same instance of Enpass, Chrome would launch a second copy of Enpass. I tried updated the mime database, to no avail.

Quick (related) question @Anshu kumar : As my Linux box is slowly lagging behind my Windows and Android copies of Enpass, how will it reconcile the database once I get it to work again on Linux? Is the database synchronized as a blob, or it's actually item-by-item? I ask because I added a few items on Linux, and a few items on Windows. Thanks!

Hello @Anshu kumar Here is the requested information: 1) Kubuntu 18.10, Enpass 6.0.6.323 2) I had Enpass 5 before, went through the upgrade, and now only have 6 installed. 3) Well I guess by definition Kubuntu is multi-user, but in practice I'm the only one using this computer. 4) I tried both Google Drive and OneDrive -- same result. 5) I use Firefox (66.0.2+build1-0ubuntu0.18.10.1) Thanks!

@Alessandro you're one lucky dude. I can't get it to sync at all

I tried with Chrome and it was actually worse than with Firefox. Instead of going back to Enpass, it launched a second instance. I tried for fun to launch it with sudo Enpass and it looks my sudo environment isn't properly setup, as it tried to launch a text web browser.

Running the update-desktop-database/update-mime-database appear to have fixed the 2 instances of Enpass running while attempting to setup a sync. However, Enpass still sits there waiting forever and doesn't complete the operation. What else can I do to track this down?

I can't get it to sync on OneDrive or Google Drive either. I log into Enpass. I setup a sync (says Google Drive) It launches my browser; I click allow FF launches a new instance of enpass I enter my master p/w to get back into Enpass I now have 2 instances of Enpass running. One at the 'setup sync' waiting for it to complete, and the other one at the main screen. I also tried with OneDrive, and got the same result. This was an Enpass5 -> Enpass6 upgrade. My Android and Win10 copies are synchronizing properly, Linux is left out of the loop.