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Haddock

Unlocking Problems

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I'm having intermittent problems unlocking Enpass. Sometimes it won't recognize the password. When this happens on my (Linux) desktop, it also happens on my Android phone. If I try again after about 30-40 minutes, it works fine. I'm using 5.3.0 on Linux Mint 18 KDE with Dropbox. I'm concerned that it may lock me out completely. Any idea what might be happening?

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Hi @Haddock,

Sorry to hear about your trouble. Please drop us an email at support@enpass.io with details of your Android device, Enpass version, Keyboard layout, default language of Enpass, so that we can investigate where the problem could be.

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