spino Posted December 10, 2016 Report Posted December 10, 2016 hi, I update android regularly, using a dirty flash of the system partition. Every time I update the OS, enpass starts up asking for the fingerprint. But the fingerprint is not even configured in android, and more important, enpass was configured for password and not for fingerprint, before the OS update. As a result, enpass cannot be started. I am forced to configure the fingerprint in android. After this, upon first start, enpass disables the fingerprint stating that there are multiple fingerprints configured, and reverts back to the password method. At this point enpass can be used. This behaviour seems inconsistent to me. Thanks
Anshu kumar Posted December 12, 2016 Report Posted December 12, 2016 Hi @spino, Thanks for reporting this issue and we apologize for the inconvenience. Please provide some more details like which Android device/ Android version and Enpass version are you using. so that we can investigate where the problem could be.
spino Posted December 12, 2016 Author Report Posted December 12, 2016 Hello, thank you for the answer. Device: nexus 5x Android: 7.0 and 7.1.1 Enpass version: latest beta, since the end of september thanks
Anshu kumar Posted December 13, 2016 Report Posted December 13, 2016 Thanks for the info @spino, I have noted down this issue and forwarded to the dev team, so they can check where the problem could be. I appreciate your patience in the meantime.
Anshu kumar Posted December 14, 2016 Report Posted December 14, 2016 Hi @spino, While investigating, It seems that in your phone backup of Enpass has not been updated since months. There was a bug in Enpass that allowed the fingerprint preferences to be backed up with phone backup and same was fixed in version 5.2.0 (June 21, 2016). Can you please tell us when the last backup of Enpass was taken by phone. You can find it via follows these steps: Open Google Drive App in your device --> Go to Settings --> Tap Manage backups --> And share the screenshot (For more details please refer the attachment) Also please share the Backup and Reset settings of your device.
spino Posted December 14, 2016 Author Report Posted December 14, 2016 hello, I don't use the google drive backup. I perform backup using external applications like titanium backup and nandroid backup. If I go to app - enpass - app info, it shows enpass version 5.4.6 above the buttons "uninstall" and "forces top". It makes sense since I became a beta in september and you wrote: version 5.2.0 (June 21, 2016) thanks
Recommended Posts