Hemant Kumar

Hi @Magnus_Carlsen Thanks a lot for liking Enpass and sharing your thoughts with us. I do understand your concern about the security of your data. You can be assured that here at Enpass, we are always on our toes making sure that Enpass stays secure and trustworthy for our users. It as only for the peace of mind of everyone that we switched to use SQLCipher (an open-source engine for cryptography) a while back. I also understand that by only using an open-source technology in software, one can't vouch for overall security of software. It's more about the implementation and interaction with and around the SQLCipher. To check how prudent Enpass is, in dealing with your data saved in SQLCipher, we got the first audit done for version 6. I do agree with you that it's been 9 months since then and Enpass has been updated a couple of times after that, and as a user you would like to see audits happen more frequently. Even though we at Enpass, share the same desire of frequent audits to gain credence with our user base, its recurring cost is just not viable at current stage. However, we assure you that our future plans aim to cover these drawbacks and deliver audits at a more frequent pace. I take your point that if Enpass would have been open source, you would have checked the code by yourself for your satisfaction from security perspective and we would not need to pay for audits as well. But in reality, the possibility of your data at risk would stay the same if you install the binaries downloaded from our website and app store accounts. Furthermore majority of Enpass users would not have time to compile the source for all platforms, sign it and then use. At the end of the day, it all comes down to the intentions of the software provider and whether they are actually using the same source code in software as published. I am not saying that companies following the open source practice are not trustworthy but just want to communicate that we are working with benign intentions and would favor getting the audits done more frequently that going for open source. I hope that helps in answering your queries.

Hi @mushroom_daddy Sure, we do have plans to get the macOS and iOS apps audited as soon as add the important feature requests like Favicons, WiFi sync etc . It's just a matter of time. Please bear with us. Agreed! but we can't do it very frequently as it is time consuming and costly process. Thanks for your understanding!

Hi all, We understand your concern and never want to hurt your feelings. We would have definitely restored your UWP purchase into the bridged app, and for that even contacted Microsoft, knowing that it is not possible by design of all apps stores. Both the UWP and Bridged app are different apps and it is not possible to access the purchases across the apps or Stores. We could have replaced the UWP app to the bridged version to make the in-app purchases accessible, but that would have to make Enpass unaccessible for users who have already purchased it on Windows 10 mobile and UWP. You must be able to install it from your order history of the software you own, or you can choose this direct link for UWP app . It is now, not available on the store for the new users (or who haven't purchased it before) because we will not be upgrading UWP app to V6. We have rewritten Enpass 6 on all evolving platforms from scratch and the Windows Mobile was not promising enough to be considered for this because Microsoft itself is not releasing any new updates or phones. We are working on our toes to bring in all the promised features in a series of updates. Thanks a lot for your cooperation as it will help us making Enpass awesome for you, faster than before. Cheers

Hi @rlengland Sorry to say that. We don't have plans to support 32 bit further.

Thanks for asking! No that is not the password of Google account. Let me reiterate You installed Enpass v6 on Windows. You asked to restore your existing data from cloud. You chose Google Drive. It found the data there and now asking for a master password; which means It has found v6 data on Google cloud (which you might have sync from your Linux, or have upgraded Enpass v5 -> v6 from other device and sync). It is asking password of that Enpass data it has found on cloud. Please feel free to ping us for any queries.

Hi @AwesomeDogee Thanks for the confirmation. Soon we will fix that too.

Thanks a lot for your suggestions. We have brought this thing in the notice of concerned person. Cheers!

Thanks for writing to us. It is asking for the master password of data which is on the Google Drive.

Thanks for your feedback. We have brought it into the notice of our translator and he will have a look at it. Cheers

Hi all The FAQ has been updated with the links to Chrome and Android apk. Hope it helps!

Hi Sorry for the trouble! What problem are you facing in upgrading your data?

Hi @Andymase Sorry to say but there is no way to recover your data if you have forgotten your master password. That's the security of Enpass. There are no backdoors through which we as a developer have any control over your data. You have to reset your Enpass and start over.

Hi @Frex Thanks for writing to us. We have received this request already and is in our roadmap.

Hi @xarekate Sorry for the trouble! Are you using Wayland? This is how you can fix it: https://www.enpass.io/support/enpass-looks-too-small-or-big-on-my-display-how-can-i-fix-it/ Let's know if the problem still persists.

Hi all, Sorry for the trouble! What do you mean that both were unable to import data. Did you installed them separately and tried to restore data from cloud, or if you got the update on v5, after entering master password all your data should have been upgraded. Was there any problem in upgrading.