Runtime Error Message

[Tobias S.]

I got this Runtime Error message while unlocking my vault through the browser extension. It happened the first time.

Windows 10 | Enpass 5.4.1 | Chrome

[Anshu kumar]

Hi @Tobias S.

 Sorry to hear about trouble. Please provide some more details so that we can investigate further:

• Have you enabled quick unlock PIN in Enpass?
• Are you facing this problem frequently or under any specific condition?
• When you open Enpass app manually (without using browser extension) are you getting the same error message?

 

 

[Tobias S.]

5 hours ago, Anshu kumar said:

Hi @Tobias S.

 Sorry to hear about trouble. Please provide some more details so that we can investigate further:

• Have you enabled quick unlock PIN in Enpass?
• Are you facing this problem frequently or under any specific condition?
• When you open Enpass app manually (without using browser extension) are you getting the same error message?

 

 

• Yes quick unlock is enabled.

• No this happened the first time.

• I don't know because it happened the first time.

I have no other info but I thought it would be better if I tell you about it.

Edited January 16, 2017 by Tobias S.

[Anshu kumar]

Hi @Tobias S.

Thanks for your prompt reply and answering my questions. I have forwarded the issue to the dev team, so they can check where the problem could be. I appreciate your patience in the meantime.