Jump to content
Sign in to follow this  

Lost app and all data after upgrading phone to apple 1 pro max

Recommended Posts


When I attempted to open the Enpass app on my new phone running IOS 13, it asked if I was a new user or a existing customer. I selected existing but then it said I could only access 20 records. (Trial version).  I have been a customer for years and have the app installed on my computer and my IPad, and they are working fine. It also worked perfectly on my old iPhone. How can I restore everything again onto my phone because this is my main source for obtaining my passwords?

Best regards,

Des Hicks

Share this post

Link to post
Share on other sites

Hey @Des,

Sorry for the trouble you are going through.

To restore the pro-version on your iOS device, please follow these steps:

  • Open Enpass --> Settings --> Uprgrade to pro version --> Tap on Already purchased.

If Enpass still shows trial version, please re-install Enpass with the same Apple ID with which you've purchased Enpass earlier.

NOTE: Before uninstalling the app make sure you already have the backup of Enpass data.


Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Create New...