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evillama

No Windows Hello on UWP app startup

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Surface Pro 4 and Lumia 950

I thought Enpass was able to startup fresh and use Windows Hello on the Surface Pro 4 but recently I'm seeing that it starts up and only asks for the Master Password. If I lock the app and go back in, it will use Windows Hello. Is this a change? or am I missing a setting for it to use Windows Hello all the time?

I realize that the Lumia needs the Master Password the first time.

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Hi @evillama,

Sorry to hear about your trouble. 

For quick troubleshooting please Disable Windows Hello from both of your System settings and Enpass settings and enable it again. Now check and let us know if Windows Hello is working fine or the issue still persists.

If your problem still persists, please let me know which Enpass version and OS version are you using on Surface Pro 4 and Lumia 950 devices?

Waiting for your prompt reply!

 

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OK fixed - disabling it in Enpass alone and re-enabling again did the trick. I didn't have to do anything with Windows Hello in my System Settings (actually didn't want to, since I've used the Improve Recognition feature a few times and didn't want to lose all that it learned.)

Thanks for the help.

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