debgram

Installs fine but won't open

7 posts in this topic

The free one installs fine it just won't open for me, I get this error

Screen Shot 04-08-17 at 07.01 PM.PNG

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Hi @debgram ,

Sorry to hear about your trouble and I apologize for the inconvenience. This problem is not related to Enpass in general. There can be various reasons for this error. Please have a look at Microsofts support page and let me know does your problem get resolved?

Cheers!

 

 

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On 4/10/2017 at 6:52 AM, Anshu kumar said:

Hi @debgram ,

Sorry to hear about your trouble and I apologize for the inconvenience. This problem is not related to Enpass in general. There can be various reasons for this error. Please have a look at Microsofts support page and let me know does your problem get resolved?

Cheers!

 

No that wasn't it.  The icon is greyed out and does ask to save passwords

 

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Hi @debgram,

Thanks for writing back. 

 I'm afraid to say that I am not able to understand what did you mean by

11 hours ago, debgram said:

The icon is greyed out and does ask to save passwords

It would be great if you can explain the scenario a little bit more or if possible please share the screenshot. It will help us in getting a more clear picture about the issue before further proceedings.

Thanks for your understanding!

 

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It also looks the same way after I open the desktop program and the icon that's in the taskbar is grey like that too

Screen Shot 04-20-17 at 02.27 PM.PNG

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Hi @debgram,

I would like to share that the color of the Enpass icon is grey and it doesn't change according to the theme, even if it is communicating with the app or not.

 

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