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Installs fine but won't open


debgram
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  • 2 weeks later...
On 4/10/2017 at 6:52 AM, Anshu kumar said:

Hi @debgram ,

Sorry to hear about your trouble and I apologize for the inconvenience. This problem is not related to Enpass in general. There can be various reasons for this error. Please have a look at Microsofts support page and let me know does your problem get resolved?

Cheers!

 

No that wasn't it.  The icon is greyed out and does ask to save passwords

 

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Hi @debgram,

Thanks for writing back. 

 I'm afraid to say that I am not able to understand what did you mean by

11 hours ago, debgram said:

The icon is greyed out and does ask to save passwords

It would be great if you can explain the scenario a little bit more or if possible please share the screenshot. It will help us in getting a more clear picture about the issue before further proceedings.

Thanks for your understanding!

 

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