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woody1

First time member can't login

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I installed Enpass for Windows 10.

When I double-click on the Enpass logo on my desktop a window opens with 3 items on it.

1) an outline of a padlock,

2) a data entry window for a password, and

3) a 'unlock' button.

When I hit 'unlock' it just beeps. 

I used the same newly created pw both before and after I successfully joined this forum.

Any help would be greatly appreciated.

woody1 

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Hi @woody1,

Thanks for writing in. As far as I can understand your query is related to Master password, and you're having trouble in unlocking Enpass keychain. Just to make a couple of things clear, I've following queries. 

  • On which devices (all of them, along with OS version) are you using Enpass?
  • Which Enpass version are you using?
  • Which cloud sync are you using?
  • Type your password in a text editor, so you can see and make sure that the password is being typed correctly. Then copy and paste it into Enpass and let me know if it works?

Thanks for your co-operation!

 

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