woody1 Posted April 14, 2017 Report Share Posted April 14, 2017 I installed Enpass for Windows 10. When I double-click on the Enpass logo on my desktop a window opens with 3 items on it. 1) an outline of a padlock, 2) a data entry window for a password, and 3) a 'unlock' button. When I hit 'unlock' it just beeps. I used the same newly created pw both before and after I successfully joined this forum. Any help would be greatly appreciated. woody1 Link to comment Share on other sites More sharing options...
Anshu kumar Posted April 17, 2017 Report Share Posted April 17, 2017 Hi @woody1, Thanks for writing in. As far as I can understand your query is related to Master password, and you're having trouble in unlocking Enpass keychain. Just to make a couple of things clear, I've following queries. On which devices (all of them, along with OS version) are you using Enpass? Which Enpass version are you using? Which cloud sync are you using? Type your password in a text editor, so you can see and make sure that the password is being typed correctly. Then copy and paste it into Enpass and let me know if it works? Thanks for your co-operation! Link to comment Share on other sites More sharing options...
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