Lost/damaged/corrupt DB

[blikksem]

Enpass 611 and Windows 7-64 bit -fully up to date

I opened this site in Firefox: https://www.ezpassva.com/

I selected Login, used Enpass to fill in the userid/password and  pressed login

Firefox pretty much froze, as did other browsers (none with Enpass plugin) and apps .

I could use Alt-Tab but none of the app windows actually seemed to get full focus.

So I ended up using reset to reboot.

 

But, when starting ENpass after reboot, it determined this was a new Enpass install and offered to restore from Cloud etc.

In other words, the primary database was gone.

I have backups of course, but what on earth happened that the existing database vanished.

 

Edited November 19, 2019 by blikksem

[blikksem]

For what it's worth (before I use restore), I have these files

In C:\Users\MyID\Documents\Enpass

walletx.db.backup dated July 2019

In C:\Users\MyID\Documents\Enpass\Vaults\primary

vault.enpassdb and vault.json, both dated today at 6:28 am

In C:\Users\MyID\Documents\Enpass\Backups

A ton of files and folders, the most recent being this dated today at 6:28 am

2019-11-19-1574162916-1_vault-279_items-auto.enpassbackup

[blikksem]

Selecting this for restore from backup, I get "Invalid file"

2019-11-19-1574162916-1_vault-279_items-auto.enpassbackup

 

[blikksem]

Same message for this one, from the 16th

2019-11-16-1573906048-1_vault-278_items-auto.enpassbackup

[blikksem]

A little disconcerting to say the least.

What now?

[blikksem]

By the way, when choosing restore from previous backup the enpassbackup  files I mentioned are shown

For both files as well, Enpass shows their correct date and that there is 1 vault and 279 items.

[blikksem]

Any suggestions?

Do I uninstall, reinstall?

If so, 611 or 620?

[Ankur Gupta]

Hi @blikksem,

Sorry for the inconvenience caused to you. Please try the latest version 6.3.0 from here and revert us if issue still persists.

Make sure you do not have installed two Enpass version from website and store.

 

Thanks.

[blikksem]

Will do  ..

Btw, definitely only one version (611)installed - it was direct download from enpass.io

[blikksem]

Somewhat further but am getting "Invalid Master Password" now

I know it's correct as I've been typing it for a good number of months and, of course, it corresponds with what I have stored in my Keepass backup.

It's not obvious to me though which file is now being opened by the new version.

I also am not offered an option to try use a backup (i have not copied any files from my backups as yet )

 

[blikksem]

Btw, appreciate you folks responding like this

[blikksem]

On a hunch I renamed  C:\Users\MyID \Documents\Enpass\Vaults\primary to primaryX

Re-opened Enpass - which now determined I was a new user.

I used "restore from previous backup" and chose the most recent file - just as before.

i.e. 2019-11-19-1574162916-1_vault-279_items-auto.enpassbackup

Entered the master password and that worked - I have access to the passwords and the Firefox plugin is working correctly.

Many thanks.

 

 

[Ankur Gupta]

Hi @blikksem,

I am glad to hear that you issue has been resolved.

Thanks.