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Restore Purchase Problem


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Hi Enpass Team,

Enpass on my Mac is reporting an error code 1800 whilst trying to restore a purchase via my Apple ID (invoice date: 02 Sep 2016). My Apple ID is the same as my Enpass forum email address.

Any ideas on how to resolve this? Is there anything to be done on your end?



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5 hours ago, Pratyush Sharma said:

Hi @lstocky,

We are sorry for the inconvenience caused to you.

Please share your purchase receipt and the error screenshot with us at support@enpass.io so we can further investigate this issue.


Have just sent the email - there is no longer an error - after 'signing-in' to Enpass with the same email that I used when purchasing Enpass in 2016. And no 'restore purchase' option any longer either.

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