lstocky Posted January 24, 2020 Report Share Posted January 24, 2020 Hi Enpass Team, Enpass on my Mac is reporting an error code 1800 whilst trying to restore a purchase via my Apple ID (invoice date: 02 Sep 2016). My Apple ID is the same as my Enpass forum email address. Any ideas on how to resolve this? Is there anything to be done on your end? thanks ls Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted January 27, 2020 Report Share Posted January 27, 2020 Hi @lstocky, We are sorry for the inconvenience caused to you. Please share your purchase receipt and the error screenshot with us at support@enpass.io so we can further investigate this issue. Thanks! Link to comment Share on other sites More sharing options...
lstocky Posted January 27, 2020 Author Report Share Posted January 27, 2020 I tried login in using my email address and the restore purchase button has now gone - but I'm not sure I'm on the right plan. Link to comment Share on other sites More sharing options...
lstocky Posted January 27, 2020 Author Report Share Posted January 27, 2020 5 hours ago, Pratyush Sharma said: Hi @lstocky, We are sorry for the inconvenience caused to you. Please share your purchase receipt and the error screenshot with us at support@enpass.io so we can further investigate this issue. Thanks! Have just sent the email - there is no longer an error - after 'signing-in' to Enpass with the same email that I used when purchasing Enpass in 2016. And no 'restore purchase' option any longer either. Link to comment Share on other sites More sharing options...
Kashish Posted January 28, 2020 Report Share Posted January 28, 2020 Hey @lstocky, Thanks for sharing the details over email. We'll look into it and help you with the resolution. Link to comment Share on other sites More sharing options...
lstocky Posted January 29, 2020 Author Report Share Posted January 29, 2020 all sorted -thank you for your prompt help Link to comment Share on other sites More sharing options...
Kashish Posted January 31, 2020 Report Share Posted January 31, 2020 Cheers @lstocky Link to comment Share on other sites More sharing options...
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