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Waterloo

Recovering from iPhone backup

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Dear Team!

i used Enpass on iOS, stored the data not in cloud but locally on phone and Got a new iPhone.

i installed the new iPhone from iCloud backup.

enpass works and asks for master Passwort.

i am 99,9% sure about the password but enpass does not accept.

is it possible that it’s broken? Is the local data stored in the iCloud iPhone backup ?

 

what shall I do ?

 

thanks in advance 

waterloo

 

0A40145F-D5C6-4F41-A6C5-D61DA94E7B78.png

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Hi @Waterloo,

Sorry for the inconvenience.

Please make sure you are using the correct master password by checking the caps lock off. Also, try copy and pasting your master password in the password field to check if that works. If the problem persists, please share some more info so that we can check further.

  • On which all devices (along with OS version) are you using Enpass?
  • Which Enpass version are you using on each device?
  • Which cloud services are you using?
  • Does your master password contains any special character?
  • Are you able to access all your data on any other device?

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Hey

thanks but nothing worked. Installed from backup to other iPhone but did not help.

 

where is the local password file stored? Can I download it somehow ? And then check if it’s not broken?

thanks

 

 

 

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On 1/29/2020 at 9:50 PM, Waterloo said:

where is the local password file stored?

I assume that you're asking about the master password, right? It's not stored anywhere separately, however, master password is encrypted along with Primary vault's data. 

On 1/24/2020 at 11:57 PM, Waterloo said:

i installed the new iPhone from iCloud backup

Did you transfer apps from the old device to the new one? That could be a reason for the issue. In that case, reinstall the app from the store, else, I'll suggest you create a new vault with the same master password and then restore the backup file (make sure you already have one before). 

Restore backup file

 

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