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Enrico Götsch

synchronization between IOS

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Out of more than 100 passwords with Enpass on the Windos device and IOS device (iPhone), not all entries are synchronized with an additional IOS device (iPad). About 50% of all entries are missing. The first synchronization took place in the same network and all IOS devices are up to date with the latest software. The synchronization was activated several times. Can someone help?

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Hi @Enrico Götsch,

Sorry for the trouble you are going through.

For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. Now do some sample change like mark any item to favorite, add a new item in any one device. Now check does the changes are reflected in other devices?

If your problem persists, please share the following details so that we can investigate where the problem could be.

  • On which devices and OS versions (mention all) are you using Enpass?
  • Which Enpass version are you using on each device?
  • Are you getting any error message or code during sync? If yes, share it with us.
  • Which cloud service are you using?
  • Does the Date and Time setting set to automatic on all devices?
  • Does the last synced time get updated on the sync page?

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