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Johannes15

loosing sync session for iCloud MacOS

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Every view days I have to login to iCloud again to regain sync to iCloud. It says iCloud session expired. Any suggestions?  

Thank you!

Edited by Johannes15

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The same to me. Since weeks every day or few days the same procedure.

So this couldn't be a singular failure (as I assumed).
Interesting: MacBook - every day new login is needed.
iMac: Not.
Both are on the same OS level.

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Hi @Johannes15 and @H_nk13,

We are sorry for the inconvenience causing to you.

As this is a know issue and our Dev team is working on to towards a fix. Hopefully, a fixed version will be available in the next update. Meanwhile, you can refer this FAQ.

Hope this helps!

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Hey All,

Thanks for the patience.

Our team confirmed that they have fixed the issue in Enpass v6.4.1. Could you update the app to the latest version and let us know if you're still encountering the same issue with the app?

If the problem persists, please share the following details so that we can investigate where the problem could be-

  • On which device and OS version are you having this issue?
  • Which Enpass version are you using on the same device?
  • Does the Date and Time setting set to automatic on all devices?
  • Does the last synced time get updated on the sync page?
  • If possible, please share the screenshot of the issue/error?

Thanks.

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This is happening to me again.

  • MacOS High Sierra 10.13.6
  • Enpass 6.4.2
  • Date & Time set to auto 
  • Sync updated on Enpass Vault Settings

1Password iCloud sync never has this issue. Thanks :)

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Hey,

The problem still exists to me. 

  • MacOS Catalina 10.15.4
  • Enpass 6.4.2
  • Date/Time set to auto
  • If I re-authenticate iCloud sync then synced time get updated on sync page

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Hi @Bobb & @pyBen,

Welcome to the forums!

For security reasons, your iCloud session expires periodically. To avoid this, you first need to disconnect the sync with iCloud from Enpass settings, then again enable it, and you’ll be redirected to the iCloud login page. Here you just have to enable “Keep me signed in” as shown in the image and fill in the details to log in. For more details, please click on this link to see the screenshot.

Hope this helps!

  • Thanks 1

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Thanks Pratyush.

Doing this weekly and gets annoying. I might try another cloud sync.

How does AgileBits manage iCloud sync without expiring and needing to keep enabling it?

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Still have this issue, literally every time I need to sync I have to go through the connection process to iCloud again. And my Mac app is on v6.4.2, in which this is supposedly fixed, but it's definitely not.

I'll try removing the connection and setting it up again as described above and see if that helps. It would be nice to have this feature working for longer periods of time. I don't mind needing to reconnect every once in a while, but doing it every other day is annoying.

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Hey @MM2270

Sorry for the trouble you are going through. For security reasons, your iCloud session expires periodically. To avoid this, please click on this link and follow the steps. If the problem still persists, please revert us back.

Hope this helps!

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