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Jim Mitchell

Enpass and Dropbox interaction on iOS11 Beta

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Enpass and Dropbox interaction on iOS11 Beta

Has anyone had an issue with all entries disappearing from Enpass on the iOS11 beta? If I disconnect Dropbox and reconnect, they all resync correctly, but you must disconnect Dropbox. Just hitting the sync button does nothing. 

Edit: It seems I am missing some entries. They are still there on the Mac OS app, but not on iOS. Also, this doesn't appear to be a dropbox specific issue. I switched to a WebDAV server and got the same results: missing entries.

Edited by Jim Mitchell

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Guest Akash Vyas

Hey @Jim Mitchell

Thanks for using Enpass and writing to us.

Please let us know the following so that we can help you better.

  • Which version of OS are you using on each of your devices?
  • Which version of Enpass are you using in each of your devices?
  • What error message/code are you getting while syncing?
  • Do the Last Sync and Last Attempt time stamps get updated?

Awaiting your response.

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  • Which version of OS are you using on each of your devices?
    • iPad: iOS 10.3.3 (14G60)
    • iPhone: 11.0 (15A5341f)
    • MacBook Pro: 10.12.6 (16G29)
  • Which version of Enpass are you using in each of your devices?
    • iPad and iPhone: 5.5.4
    • MacBook Pro: 5.5.8 (101)
  • What error message/code are you getting while syncing?
    • I get no error code
  • Do the Last Sync and Last Attempt time stamps get updated?
    • I believe so, yes. I can't reproduce it at will.

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Dear All,

I have the same issue. Windows Desktop 5.5.7 and IOS 11 Beta with Enpass 5.5.4. Steps are as follows :-

1. Open Enpass on IOS

2. App opens to all items which is blank - no data.

3. Swipe up to open control and then swipe down - Enpass requests new touchid / password and then data is displayed.

4. Sync is with Dropbox and the last Sync is shown as 9th August and last attempt is 14th August.

5. Disconect and reconnect Dropbox and then resync data - last sync and last attempt now correct and as far as i can tell items are synced.

cheers

Nigel. 

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Hi guys,

Thanks for reporting the issue and I  apologize for the inconvenience. This issue has been fixed and an update will be available very soon. If you are willing to check before public release, please join our Beta program and share your feedback.

I appreciate your patience in the meantime.

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