Telenic Posted March 29, 2020 Report Posted March 29, 2020 (edited) At the moment I have version 6.4.0 (632) installed. The current version is 6.4.1 (windows Store version) And as with the previous versions, no update is offered. How can I update to the latest version? Edited March 29, 2020 by Telenic
Pratyush Sharma Posted March 30, 2020 Report Posted March 30, 2020 Hi @Telenic, We are sorry for the inconvenience caused to you. Please try to check manually from the Windows Store by opening Download and updates -> Get Updates. If the issue persists, revert to us.
Telenic Posted March 30, 2020 Author Report Posted March 30, 2020 Hi Pratyush, Thanks for your feedback. I have followed your suggestion: - Windows Store open - Select "Downloads and Updates - Select "Enpass Password Manager - Select "Update --> Nothing happens
Pratyush Sharma Posted March 31, 2020 Report Posted March 31, 2020 Hi @Telenic Thanks for writing back in It looks like there some issues with the Microsoft store, so we request you to wait for some time and try again. Meanwhile, please follow the troubleshooting steps mentioned below: Open Start > Settings > Update & security > Troubleshoot Scroll down to the bottom Click Windows Store Apps Click Run the troubleshooter When complete, try opening the store again. Check Windows Update and install the latest updates. Sometimes Microsoft releases infrastructure fixes for the Store through Windows Update. If the issue persists please try to reinstall the Enpass app and revert to us. NOTE: Before uninstalling the app make sure you already have the backup of Enpass data.
Telenic Posted April 1, 2020 Author Report Posted April 1, 2020 Hi Pratyush, Thanks for your feedback. In the meantime I have wasted too much time with update attempts. In the end I simply uninstalled Enpass and reinstalled it again. Now I have the latest version 6.4.1. Thanks for your hints. Kind regards and STAY HEALTHY! Tom
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