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TonyB

Mouse won't work inside Enpass window

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Hello, Enpass starts normally and I can click once but then the mouse stops working. I cannot click on anything in any screen option. The menu remains accessible but here the important menu items are grayed out.I have tried other mouses but gives the same result.

Hope there is an solution for it.

Enpass version 6.4.1 642

Thanks,

Tony

Edited by TonyB

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Hey @TonyB

Welcome to the forum!

Please share the following details so that we can investigate where the problem could be.

  • On which device (along with OS version) are you using having this issue?
  • Please share the screenshot of the greyed out screen?

Thanks

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Good day Garmina, sorry for the late response. 

here is the snapshot. I can click on any menu item, but when I try to click on something in the menu or in the column of settings, the mouse doesn't work. The iMac cannot upgrade higher than High Sierra. My other iMacs have Catalina and El Capitan, they work fine.

PS. I still need the iMac with High Sierra because some programs don't work under Catalina.

Thanks Tony

84884170_Mouseproblem.thumb.jpeg.ea8996881cfc56401d93f32bf30714da.jpeg

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Hey @TonyB

Thanks for writing back.

Please reboot the device, open Enpass and now make sure you have only opened the home/front page of the Enpass app and then click on the menu option of Enpass. In the screenshot, the page you have opened is 'Add item' page that is why the options under the menu are getting blurred and you are not able to open it using mouse. Please revert to us if you have any query.

Hope this helps!

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