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adrianac

unable to import data from password keeper (Blackberry)

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when trying to import previously created csv file from password keeper app enpass displays windows error indicating . here are the steps followed on enpass desktop application went to file> import> password manager (Blackberry) and select csv when clicking next i get windows error message "enpass.exe has encountered a problem and needs to close. we are sorry for the inconvenience. please tell Microsoft about this problem. we have created and error report that you can send to us". I have Uninstaller and reinstalled the app on my pc but behaviour is still the same.  please let me know what can I do to migrate my content

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Hi @adrianac

We are really very sorry for the inconvenience caused to you. Please provide version details of Enpass and Password Keeper.

It would be a great help if you can create some dummy items in your password keeper and send the exported file via email at support@enpass.io mentioning link to this thread. 

 

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