Henning Bull Posted May 21, 2020 Report Posted May 21, 2020 Hi! After upgrading my desktop(s) to the 6.4.1 version there is a yellow banner on to bottom to unlock all features for free. Needlesss to say thet I want this. I have Enpass Pro on IOS with "All Access (lifetime)". But here's the problem : The 6 digits code to recover you sendt to my emai-addressl is not received before it's code is no longer valid. Code is valid only for ten minutes. It takes more than 25 minutes and I think after studying the mail the delay is not on my ISP/mailprovider according to the mime text . The reuest was made by me in the enpass desktop app at 13:55 and in the source data : From root Thu May 21 14:17:33 2020 Return-Path: <xxxx@mailer.enpass.io> for <xxxxx@11.online.no>; Thu, 21 May 2020 14:17:32 +0200 Received: from xxxxx.electric.net with hostsite:2545027 (Exim 4.92.3) (envelope-from <xxxxx@mailer.enpass.io>) id xxxxxxx for xxxxxx@11.online.no; Thu, 21 May 2020 05:17:32 -0700 Is there another way to update/recover to get around your delayed code recover emails.
Garima Singh Posted May 21, 2020 Report Posted May 21, 2020 Hey @Henning Bull Welcome to the forum! We are sorry for the inconvenience caused to you. Could you please try again. Actually, some servers used by the email provider use some filters which results in delayed OTP messages. For more details, please refer to this FAQ. Thanks!
Henning Bull Posted May 21, 2020 Author Report Posted May 21, 2020 Okay. Solution was to change the enpass account on iphone to be email based (change email) instead of appleId based. You could have told me that.
Garima Singh Posted May 22, 2020 Report Posted May 22, 2020 Hey @Henning Bull Thanks for notifying us. I'm glad to know that the problem has been resolved. Thanks.
Henning Bull Posted May 23, 2020 Author Report Posted May 23, 2020 Thanks Garima , I love your product and have been using it for years.
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