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daiava

Master Password

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My master password is not working, but only on one of my devices. Is there a simple fix for this? I'd rather not change my Master password.

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Hey @daiava

Welcome to the forum!

Please make sure you are using the correct master password. Also, please try to copy and pasting your master password in the password field to check if that works.

If the problem persists, please try this for quick troubleshooting- If you have synced your Enpass data with any of the clouds, please reinstall Enpass again using the same email account from which you registered the Enpass app and then restore the data from the cloud.

If the problem persists, please share some more info so that we can check further

  • On which all devices (along with OS version) are you having this issue?
  • Which cloud services are you using ti sync the data?
  • Does your master password contain any special character?

Thanks.

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